Coldwater Creek Deploys Quintus WebCenter to Deliver Online Customer Service.Business/Technology Editors FREMONT, Calif.--(BUSINESS WIRE)--Jan. 20, 2000 Quintus WebCenter helps agents at leading multi-channel retailer offer personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service to more than 700 online requests daily Quintus Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : QNTS), a provider of contact center solutions for e-customer relationship management (eCRM), today announced that Coldwater Creek Coldwater Creek is a clothing retailer which is based in Sandpoint, Idaho, United States. The company was founded in 1984 by Dennis Pence. The company had 239 stores in operation at the end of the 2006 fiscal year.[1] Notes 1. ^ Coldwater Creek. , a multi-channel retailer of distinctive women's apparel, jewelry jewelry, personal adornments worn for ornament or utility, to show rank or wealth, or to follow superstitious custom or fashion. The most universal forms of jewelry are the necklace, bracelet, ring, pin, and earring. , gift items and home accessories, has deployed Quintus WebCenter to power customer service on its e-commerce site. Quintus WebCenter(TM) provides Coldwater Creek agents with integrated email, self-help and live help capabilities, enabling them to offer personalized service to customers shopping on Coldwater Creek's e-commerce site, www.coldwatercreek.com. Founded in 1984, Coldwater Creek offers more than 15,000 items via its family of traditional catalogs, and its e-commerce site, www.coldwatercreek.com, which the company launched in July 1999. Customers have migrated rapidly to the site: Net sales Net Sales The amount a seller receives from the buyer after costs associated with the sale are deducted. Notes: This amount is calculated by subtracting the following items from gross sales: merchandise returned for credit, allowances for damaged or missing goods, freight on the Web site totaled $9.9 million for the third quarter ending November 27, 1999, compared with $81,000 for the same quarter the prior year. Quintus WebCenter, a component of the Quintus eContact(TM) Suite, provides Coldwater Creek's e-commerce business with a comprehensive solution for Web-based sales and service. As customers browse (1) To view the contents of a file or a group of files. Browser programs generally let you view data by scrolling through the documents or databases. In a database program, the browse mode often lets you edit the data. See Web browser. the site, Quintus WebCenter powers an &uot;Instant Help&uot; link that is prominently displayed on the top of each Web page. If customers have questions while shopping, they are connected to a customer service associate with the click of a button. Quintus WebCenter allows customers and Coldwater Creek agents to collaboratively view pages and communicate in real time, so agents can answer customers' questions immediately. Self-help and live help options enable Coldwater Creek to keep the rate of abandoned transactions to a minimum, building additional sales into the company's successful online business. Before implementing Quintus WebCenter's live help capabilities, Coldwater Creek's online agents received more than 300 calls a day from customers browsing the e-commerce site. Today, the online agents provide assistance to more than 700 live help requests and email responses daily. &uot;Our catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. and retail customers have come to expect superior customer service from Coldwater Creek. As we launched our e-commerce site, we realized maintaining that level of personalized service would be a critical success factor,&uot; notes Karen Reed, vice president/Internet for Coldwater Creek. &uot;Quintus WebCenter allows us to add a 'human touch' to enhance our customers' e-commerce experience and ultimately increase sales in the highly competitive e-commerce market.&uot; &uot;Coldwater Creek recognizes that online customer service is not an afterthought af·ter·thought n. An idea, response, or explanation that occurs to one after an event or decision. afterthought Noun 1. , but a primary consideration for building a successful online business,&uot; said Alan Anderson Alan Jeffery Anderson (born on October 16 1982, in Minneapolis, Minnesota) is an American professional basketball player. Anderson re-signed with the Bobcats[1] for whom he played during the previous season. He was waived by the team in November 2006. , chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Quintus Corporation. &uot;Quintus is pleased to provide the technology to help Coldwater Creek strengthen customer relationships and encourage repeat sales through superior online service.&uot; Quintus WebCenter: Component of the Quintus eContact Suite(TM) Quintus WebCenter is part of the Quintus eContact Suite, a family of software that enables companies to personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. , route, and manage customer interactions across multiple communication channels, including the Internet, email and the telephone. WebCenter leverages the universal eContact architecture, engine and tools, giving agents the real-time information they need to personalize service to customers. About Coldwater Creek Founded in 1984 and headquartered in Sandpoint, Idaho Sandpoint is a city in and the county seat of Bonner County, Idaho, United States.GR6 Its population was 6,835 at the 2000 census. Sandpoint's major industry is tourism and recreation, thanks to its proximity to scenic Lake Pend Oreille and , Coldwater Creek is a multi-channel retailer of distinctive women's apparel, jewelry, gift items and home accessories. The Company, which had sales in fiscal 1998 of $325.2 million, sells these items through its core catalog, Northcountry, through specialty catalogs Specialty catalogs are a promotion and distribution technique commonly employed by direct marketers. They describe, graphically and verbally, a limited range of products. Specialty catalogs are a good promotion/distribution choice for new products. including Spirit of the West and Coldwater Creek Home, via its e-commerce web site at www.coldwatercreek.com, and through a selective base of highly visible retail stores. About Quintus Quintus Corporation (NASDAQ: QNTS) provides a comprehensive e-customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and the telephone. The Quintus eContact(TM) software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. centers and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at www.quintus.com. The statements contained in this press release that are not purely historical are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales, product introduction and acceptance, market acceptance and financial stability. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements. Note: eContact and WebCenter are trademarks and Quintus is a registered trademark of Quintus Corporation. |
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