Cohen Financial Benefits From NetSolve's IP Telephony Management Service; Remote Management of IP Telephony Network Creates High Customer Satisfaction.

Business Editors

AUSTIN, Texas--(BUSINESS WIRE)--April 21, 2003

NetSolve, Incorporated (Nasdaq:NTSL), a premier provider of IT infrastructure management services offering businesses a better alternative to internally managing their IT infrastructure, is providing Cohen Financial with remote management of its IP telephony network.

NetSolve's IP telephony remote network management service includes management of Cohen Financial's entire IP telephony infrastructure including the WAN, LAN, call managers and quality of service (QOS) for the voice traffic flowing over the network. NetSolve provides complete management of Cohen's IP telephony infrastructure and QOS issues for quick integration, and high satisfaction with the new technology.

"IP telephony is an exciting technology advancement for our company," stated John Ahlberg, CIO of Cohen Financial. "Our growth has been rapid as we've expanded our regional offices. Buying a traditional PBX for offices with only 5 or 6 people was difficult to justify and an IP communications system made sense. In order to manage the complexity and the transition to this new technology efficiently and cost-effectively, we knew that selectively outsourcing 24/7 management was vital to our long-term goals. After all, we must view and manage our voice and data circuits, components, and applications as one system, and NetSolve does that. NetSolve has the proven track record and expertise that allowed us to successfully roll out our IP telephony solution and to feel comfortable with that it will be well-managed going-forward. "

By using NetSolve's technology and multi-disciplined experts to outsource the ongoing operation of IP telephony, Cohen Financial realizes many benefits including:

-- a decrease in the total cost of ownership by reducing the

number of internal staff and/or allowing them to perform other

tasks,

-- a smooth transition to a new technology, and

-- 24/7 management of its system by NetSolve's team.

IP telephony, the convergence of voice, video and data into a single integrated information environment, offers a compelling alternative and cost savings for enterprises like Cohen Financial, in particular to those with new locations or who are replacing a traditional aging PBX. With consistently high customer satisfaction ratings, NetSolve continues to assist companies with multi-site global/nationwide networks smoothly transition to the successful execution of IP telephony technology.

"Our customers have consistently expressed their satisfaction with the value that our IP telephony management solution provides. Our growth and success rate demonstrate that our IP telephony management solution eases the adoption and ongoing operation of this growing technology," stated David Hood, NetSolve's president and chief executive officer.

NetSolve IP Telephony Facts

-- NetSolve provides IP Telephony management in over 35 countries

to multiple customers in numerous different industries.

-- Over the past three years, NetSolve has grown its IP telephony

service offering to support over 200 call managers at over 150

locations.

-- NetSolve was the first company to achieve the Cisco

certification as an Advanced Technology Provider for IP

Telephony Remote Network Operations (ATP-IPT/RNO).

-- NetSolve's IP telephony management solutions provide support

and monitoring of the IP telephony network 24 hours a day, 365

days a year.

About NetSolve

NetSolve is a premier provider of IT infrastructure management services offering businesses a better alternative to internally managing their IT infrastructure. With proven solutions since 1995, NetSolve enables businesses to selectively outsource day-to-day IT management, and transition to new technologies and applications. As a leader in convergence technologies, infrastructure management and security, NetSolve provides remote operational management to over 1,000 customers worldwide.

Netsolve: www.netsolve.com or 800/NETSOLVE.

Forward-Looking Statements 

This release includes "forward-looking statements" within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended. We sometimes identify forward-looking statements with such words as "intends," "believes," "expects," "views," "anticipates" or similar words indicating future events. Such statements include, without limitation, our ability to provide a quick integration to the IP Telephony technology, the level of our customers' satisfaction with our services or the technology, and the benefits our customers experience in using our IP Telephony services. Such statements involve known and unknown risks, uncertainties and other factors that could cause the actual results of the Company to differ materially from the results expressed or implied by such statements. Such factors include, but are not limited to, general economic and business conditions, conditions affecting the industries served by the Company, conditions affecting the Company's customers, resellers, partners and suppliers, the effect of national and international political and economic conditions, the ability and willingness of resellers and other partners to devote their resources to sales of our services, the ability of our sales force to increase sales, competition, the market acceptance of the Company's services including any expanded service offerings, and other factors disclosed in the Company's subsequent filings with the Securities and Exchange Commission, which are incorporated herein by this reference. Accordingly, although the Company believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct. Any forward-looking statement speaks only as of the date on which such statement was made, and NetSolve does not undertake any obligation to update any forward-looking statement to reflect events or circumstances after the date on which such statement was made, or to reflect the occurrence of unanticipated events. New factors emerge from time to time and it is not possible for us to predict all of such factors, nor can we assess the impact of each such factor or the extent to which any factor, or combination of factors, may cause results to differ materially from those contained in any forward-looking statement.