Cognos Wins WebStar Service Award.Business Editors/High-Tech Writers SAN DIEGO--(BUSINESS WIRE)--Feb. 28, 2001 Supportgate.com announced today that Cognos(R) (Nasdaq:COGN; TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :CSN CSN Crosby, Stills, and Nash (band) CSN Centrala studiestödsnämnden (Swedish: state education grant and loan program) CSN Confédération des Syndicats Nationaux (French) ), the world's largest and most successful business intelligence company, was awarded the prestigious WebStar Service Awards at the annual SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. Summit, where professionals and industry experts of the Information Technology (IT) world met to discuss support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services operational issues. The annual WebStar Service Awards are presented to recognize SSPA Member Support Centers that excel and ultimately provide superior customer service to their online customers. The SSPA Advisory Board reviews, judges and selects the winners for the WebStar Awards. "Cognos delivers world-class customer service via the web," said Bill Rose, SSPA founder/executive director. "They stand-out in using the Internet to provide detailed customer service information to various sophisticated customers. It is not surprising that this is their second WebStar Service Award." Cognos business intelligence solutions transform massive amounts of raw data into powerful, accurate, and actionable information for global enterprises, and their networks of suppliers, customers and partners. Global support has become a mission-critical requirement for transnational corporations Any corporation that is registered and operates in more than one country at a time; also called a multinational corporation. A transnational, or multinational, corporation has its headquarters in one country and operates wholly or partially owned subsidiaries in one or more , and a deal-clincher for companies standardizing on software solutions for worldwide deployment. Cognos provides the most comprehensive range of support services in the business intelligence industry, including online scheduling tools, customer survey systems, remote diagnostic tools, and tracking software. This end-to-end support system ensures outstanding customer service around the world, in different languages, cultures, and time zones. "The pace of business in today's global marketplace has increased by a quantum leap quantum leap n. An abrupt change or step, especially in method, information, or knowledge: "War was going to take a quantum leap; it would never be the same" Garry Wills. . Companies that expect to succeed within this paradigm must achieve better results from their technology investments in less time than ever before," said Ed Shepherdson, Cognos vice president of worldwide support. "We are honored to have been selected by Supportgate.com for this award. It reflects our continued commitment to deliver fast, comprehensive and effective support for our customers anywhere in the world, day or night." About Cognos Cognos is the world's largest and most successful business intelligence company. Founded in 1969, Cognos does business with 16,000 customers in more than 100 countries around the world. Cognos business intelligence solutions and services are also available from more than 3,000 worldwide partners and resellers. For more information, visit the Cognos Web site at www.cognos.com. About Supportgate.com Supportgate.com builds Internet service communities. Through these "gates" you will find the individual organizations of Service Vendors Alliance, (SVA SVA School of Visual Arts SVA Severe (Thunderstorm) Advisory SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden) SVA Shareholder Value Added ), Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification, Technical Support Professionals Society (TSPSSM), Software Support Professionals Association (SSPA), and SSPA Europe. The Supportgate.com Web portal See portal. site is "home" for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For recent news releases and other information, see our Internet home page at www.supportgate.com. |
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