Codesic Consulting Releases IT Service Metrics Whitepaper.Managing by the Numbers: Business Metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. for IT Service Level Management SEATTLE Seattle (sēăt`əl), city (1990 pop. 516,259), seat of King co., W Wash., built on seven hills, between Elliott Bay of Puget Sound and Lake Washington; inc. 1869. -- Codesic Consulting, a Kirkland-based full service IT consulting company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , today announced the availability of a new whitepaper titled Managing by the Numbers: Business Metrics for IT Service Level Management. The whitepaper is available on Codesic's website at: http://www.codesic.com/CodesicInsightIssue.aspx. The whitepaper takes an in-depth look at the complexities of managing IT service within organizations. Codesic provides an overview on the growing importance of service metrics in a best-in-class IT organization. The paper also highlights best practice approaches for setting up an effective Service Metrics Program and provides information on: * How to identify which services and processes to measure * Recommendations for implementing an effective service metrics program in your organization * A Top 10 list of service metrics that IT organizations should have in place today and why The whitepaper is authored by Don Long, Director of Operations for Codesic Consulting. Long joined Codesic in 2005 after serving for five years as Director of Technology and Data Services at Airborne Express Airborne Express (IATA: n/a, ICAO: ABX, and Callsign: Abex) was an express delivery company and cargo airline. Headquartered in Seattle, Washington, its hub was at Wilmington, Ohio. and as Senior Director--Global Service Management at DHL DHL abbr. 1. Doctor of Hebrew Letters 2. Doctor of Hebrew Literature where he led the company's ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). program for data centers in the U.S., Europe and Asia. About Codesic Consulting Founded in 1994, Codesic Consulting is a privately held, employee owned company. We deliver IT project success to Pacific Northwest companies by offering the region's best resources and industry best practices--either as outsourced projects or as members of client-driven teams. The Codesic Success Blueprint blueprint, white-on-blue photographic print, commonly of a working drawing used during building or manufacturing. The plan is first drawn to scale on a special paper or tracing cloth through which light can penetrate. [TM] includes services for the entire IT life cycle, experts for every IT role, and technology best practices--all backed by our success guarantee. For more information, call 425-576-9292 or visit www.codesic.com. Codesic Consulting is a trademark of Codesic Consulting, Inc. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. |
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