CoPort Technologies Selects Answers.com To Achieve Higher Levels of Online Customer Service.Business Editors & Multimedia Writers PASADENA, Calif.--(BUSINESS WIRE)--Oct. 31, 2000 Answers.com(R) Inc., today announced that CoPort Technologies, a Los Angeles-based Internet marketing See Internet advertising. company, has purchased Answers.com's self-service Q&A product to deliver online customer service for CoPort's Carebar division. Carebar offers content and services to consumers through its microportal, CareBar(TM), which benefits non-profit organizations A non-profit organization (abbreviated "NPO", also "non-profit" or "not-for-profit") is a legally constituted organization whose primary objective is to support or to actively engage in activities of public or private interest without any commercial or monetary profit purposes. . Revenues from Carebar support participating organizations, allowing consumers to choose from a wide spectrum of charities. As more companies are realizing the need to add customer service features to their Web sites, Carebar turned to Answers.com to have the ability to provide consistent and accurate answers to their customers' questions. Drew Palmer, Carebar's president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , said, "Answers.com's solutions will enable us to provide the high standard of customer service that we demand of ourselves and that our supporters deserve." Bill Fogg, Answers.com's CEO said, "Carebar's selection of Answers.com is significant because it shows how we can help various types of organizations achieve their e-Commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. goals." Fogg added, "Our self-service product will help Carebar cut operating costs operating costs npl → gastos mpl operacionales by delivering customer support as cost-effectively as possible." People can visit Carebar's Web site, www.carebar.org, and ask questions like "What types of educational programs does Carebar support?" and "How do I add Carebar to my site?" Answers.com's product will provide accurate responses to these questions (as well as many others), which avoids employees from answering these questions via email, phone, or other costly customer service channels. About Answers.com Answers.com (http://www.answers.com) is a provider of online customer service tools that help businesses of all sizes manage inquiry volume, minimize costs and maximize customer satisfaction. Through their advanced question and answer technology, Answers.com provides the best tools for online customer service support. Simply put, it allows any company's Web site visitors quickly find real answers to their questions -- 24 hours a day, seven days a week. Established in 1996 by idealab!, Answers.com was recently acquired and relaunched by Net Shepherd, Inc. to target the business-to-business market. Current customers include GE Plastics (www.askedison.com), PE Care (www.pecare.com), homeDiscover (www.homediscover.com), !hey Software (www.heyinc.com), CareerBuilder, Inc. (www.careerbuilder.com) and NetPreSys (www.netpresys.com). About CoPort Technologies Founded in January 2000, CoPort Technologies Inc., (www.coport.com) creates innovative technologies that enhance the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the experience and redefine Verb 1. redefine - give a new or different definition to; "She redefined his duties" define, delimit, delimitate, delineate, specify - determine the essential quality of 2. intranet communications. CoPort Technologies is privately held and based in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , California California (kăl'ĭfôr`nyə), most populous state in the United States, located in the Far West; bordered by Oregon (N), Nevada and, across the Colorado River, Arizona (E), Mexico (S), and the Pacific Ocean (W). . |
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion