CoManage Teams With Jetstream to Deliver Customer-Aware Service Management for Voice-Over-DSL.Business Editors SUPERCOMM 2000 Booth No. 2113 ATLANTA--(BUSINESS WIRE)--June 6, 2000 Customer-Aware Service Management Simplifies and Optimizes Deployment and Management of Next-Generation Voice Over Broadband Solutions CoManage Corporation, the leading supplier of Customer-Aware(TM) service management systems for network service providers, and Jetstream Communications, a leader in Voice over Broadband solutions, announced today the industry's first Customer-Aware service management solution for delivering Voice over DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary (VoDSL) using Jetstream's broadband voice services platform. The partnership will enable network service providers to use CoManage's industry-leading Integrated Service Manager(TM) (ISM See ISM band. ) to conduct VoDSL service creation and management with breakthrough, end-to-end visibility and control over the services. At the core of Jetstream's solution is the CPX-1000 Broadband Voice Services Platform, which is being chosen by leading carriers to support delivery of voice services over broadband access See broadband and wireless broadband. networks. The CPX-1000 will be supported by CoManage's ISM, the industry's first service management software uniting in-depth information about customers and services with powerful network management capabilities, in a single, revolutionary application. ISM integrates discovery, provisioning, fault management and performance monitoring capabilities, and embeds customer and service information into these features. This breakthrough creates Customer-Aware service management, enabling service providers now to see their customers and their services and gain an important, new differential advantage in today's highly competitive marketplace. "Jetstream is a leader in the voice over broadband arena, and CoManage's solution will provide integrated support for Jetstream's solutions," said Dave Nelsen, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and co-founder of CoManage. "As demand rises for services like voice over DSL, service providers will need tools for deploying these new services with high consistency and reliability. CoManage's Customer-Aware service management makes this possible by dramatically integrating the processes of activating and managing VoDSL services, while guaranteeing performance and reliability for the customer." "CoManage has created a service management solution that integrates critical functions service providers need to optimize optimize - optimisation next-generation voice services," said S. Sundi Sundaresh, President and CEO of Jetstream. "Service providers seeking to offer the most advanced voice-over-broadband services now can leverage Jetstream's VoDSL technologies while using CoManage's solution to gain greater awareness of their customers and provide a superior customer experience." Bringing Customer-Awareness to VoDSL ISM's architecture is built around a robust, real-time database, the Network Knowledge Base, which dynamically links information about network elements, services and customers. As a result, network events are instantly correlated cor·re·late v. cor·re·lat·ed, cor·re·lat·ing, cor·re·lates v.tr. 1. To put or bring into causal, complementary, parallel, or reciprocal relation. 2. with affected customers and services. The architecture makes ISM highly extensible, enabling new services and new network elements from any vendor to be added with plug-in modules. New Network Element Modules from CoManage will enable ISM to support creation and management of services across Jetstream's CPX-1000 platform as well as other components in the DSL infrastructure. The CPX-1000 resides in a carrier's regional switching center A switching center is a node in a telecommunications Circuit switching network which is connected to either another switching center and/or to end user devices. Switching centers are aware of other centers and possible routes between them such that on demand a center can establish , allowing local voice service from the carrier's existing Class 5 switch to be delivered over a broadband access network. A typical VoDSL deployment will feature customer premises devices, such as Integrated Access Devices An IAD is a customer premises device that provides access to wide area networks and the Internet. Specifically, it aggregates multiple channels of information including voice and data across a single shared access link to a carrier or service provider PoP (Point of Presence). , linked to a broadband access network, often based on Asynchronous Transfer Mode See ATM. (communications) Asynchronous Transfer Mode - (ATM, or "fast packet") A method for the dynamic allocation of bandwidth using a fixed-size packet (called a cell). See also ATM Forum, Wideband ATM. ATM acronyms. Indiana acronyms. . Traffic is carried across the ATM network to Jetstream's gateway, where voice traffic is offloaded to the carrier's Class 5 switch for transport across the telephone network, while data traffic can be passed on to the Internet or metropolitan area network. CoManage's ISM will give service providers visibility into end-to-end services running across every segment of the DSL infrastructure, with complete awareness of how each service is performing for each customer. In addition, ISM will enable service providers to provision VoDSL services in minutes, rapidly establishing new service in response to customer orders. Finally, ISM will enable service providers to instantly correlate service problems with affected customers and services, permitting proactive customer relations and promoting higher customer satisfaction. About CoManage CoManage Corporation is the leading supplier of Customer-Aware service management systems for service providers offering packet- and cell-based telecom and data services. With CoManage's innovative system, service providers can deliver Customer-Aware managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , which are uniquely tailored to meet customers' needs. CoManage's Integrated Service Manager is the first single application that integrates discovery, provisioning, fault management and performance monitoring capabilities for managing services in multivendor network environments. By delivering Customer-Aware managed services with ISM, service providers can increase revenues, decrease operations costs and increase customer satisfaction. More information on CoManage and Integrated Service Manager is available at www.comanage.net, or by calling 1-877-COMANAGE or 1-412-318-6000. About Jetstream Communications Jetstream Communications Inc. is a leading provider of Voice over Broadband equipment to incumbent and competitive local exchange carriers. The company's JetPowered(TM) Voice over Broadband solution is rapidly becoming a standard for bundled voice and data service delivery over DSL, T1 and Wireless broadband High-speed wireless transmission of data. What is "high" speed is always a changing number. Wireless systems are typically slower than land-based, wireline networks. In the past, wireless broadband started at 250 Kbps, whereas land-based broadband was generally considered to start at T1 access networks. Based in Los Gatos, California “Los Gatos” redirects here. For the Argentine rock band, see Los Gatos (band). Los Gatos is an incorporated town in Santa Clara County, California, United States. The population was 28,592 at the 2000 census. , Jetstream is a privately held, venture-backed company led by a seasoned management team consisting of veterans from both the telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. industries. For more information, see the company web site at www.jetstream.com. Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : CoManage will demo ISM at Supercomm 2000, Booth 2113 |
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