CoManage Partners With CopperCom to Bring Customer-Aware Service Management to VoDSL.Business Editors SUPERCOMM 2000 Booth No. 2113 ATLANTA--(BUSINESS WIRE)--June 6, 2000 Customer-Aware Service Management Speeds and Simplifies Voice-Over-DSL Creation and Management CoManage Corporation, the leading supplier of Customer-Aware(TM) service management systems for network service providers, and CopperCom(TM), a Silicon Valley company that is Giving Voice to DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary (TM), today announced a partnership to enable CoManage's Customer-Aware service management solutions to support CopperCom's Voice over DSL (VoDSL) products. CoManage is one of the first members of CopperCom's new VoDSL management partner program for operations support system and network management system software vendors. CopperCom is expanding its industry-leading Many Voices of DSL(TM) partner program to facilitate the management and scalable deployment of VoDSL networks. The Many Voices of DSL partner program was designed to grow the market for VoDSL by promoting interoperable The ability for one system to communicate or work with another. See interoperability. solutions and standards for this technology, enabling service providers to deliver multiple voice lines and `always-on' Internet access See how to access the Internet. to small businesses and residences at an attractive price. Through participation in the program, CoManage will enable its Integrated Service Manager(TM)(ISM See ISM band. ) to support CopperCom's industry-leading VoDSL solution that includes the CopperCom Gateway and the CopperCom MXR MXR Mixer MXR Munxar (postal locality, Malta) MXR Mail Exchange Record . Network service providers will be able to use CoManage's ISM to speed VoDSL service creation and optimize management with unmatched visibility into and control over the network and the services running over it. CoManage's ISM is the industry's first service management software uniting in-depth information about customers and services with powerful network management capabilities, in a single, revolutionary application. ISM integrates discovery, provisioning, fault management and performance monitoring capabilities, and embeds customer and service information into these features. This breakthrough creates Customer-Aware service management, enabling service providers now to see their customers and their services better than ever before and gain an important, new differential advantage in today's highly competitive marketplace. "Service providers seeking to roll out new services like voice-over-DSL will need a management solution that enables them to turn up services faster and with greater consistency and precision," said Dave Nelsen, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and co-founder of CoManage. "CoManage's Integrated Service Manager accomplishes this by giving the DSL service provider greater visibility and control over each service provisioned on the network. By combining ISM with CopperCom's carrier-class VoDSL solutions, service providers will be able to employ Customer-Aware service management and, as a result, dramatically improve customer satisfaction." "By teaming with CoManage, we are taking the next step to ensure our customers have a comprehensive and completely reliable solution," said Jennifer Stagnaro, vice president of marketing at CopperCom. "Service providers are successfully deploying integrated voice and data services over DSL and management of these networks and services has become paramount." Bringing Customer-Awareness to VoDSL ISM's architecture is built around a robust, real-time database, the Network Knowledge Base, which dynamically links information about network elements, services and customers. As a result, network events are instantly correlated cor·re·late v. cor·re·lat·ed, cor·re·lat·ing, cor·re·lates v.tr. 1. To put or bring into causal, complementary, parallel, or reciprocal relation. 2. with affected customers and services. The architecture makes ISM highly extensible, enabling new services and new network elements from any vendor to be added with plug-in modules. New Network Element Modules from CoManage will enable ISM to support creation and management of services across CopperCom's VoDSL gateway as well as other components in the DSL infrastructure. ISM will give service providers complete visibility into end-to-end services running across every segment of the DSL infrastructure, with full awareness of how each service is performing for each customer. With Customer-Aware service management capabilities, ISM can instantly discover and assimilate as·sim·i·late v. 1. To consume and incorporate nutrients into the body after digestion. 2. To transform food into living tissue by the process of anabolism. new equipment as it is added to the network, and correlate that equipment with the specific customer and service running across it. The Customer-Aware provisioning engine enables the system to rapidly design and provision DSL services with a few simple steps taking only a few minutes. Customer-Aware fault and performance management instantly flags any network fault or performance issue and correlate that problem with the affected customer and service, greatly aiding customer service efforts. About CopperCom CopperCom is a privately held Silicon Valley company that is Giving Voice to DSL. The company was founded to address a worldwide market that is at the crossroads of voice and data convergence in the access network. CopperCom is changing the business model for Voice over DSL by enabling a low-cost switching infrastructure, differentiated service Differentiated Service is a design pattern for business services and software, in which the service varies automatically according to the identity of the consumer and/or the context in which the service is used. offerings with increased high-margin revenue, and a smooth migration to end-to-end packet networks. CopperCom's carrier-class Voice over DSL equipment, softswitch technology and next-generation voice switches enable service providers to deliver integrated local telephony services, high-speed Internet See broadband. access, and innovative personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. calling features at a greatly reduced cost. To accelerate market development, the company has taken a leadership role in both market education and standards efforts for Voice over DSL. CopperCom has built a strong management team with expertise across both the data and voice networking industries, international depth in European, Asian and North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. markets, and management experience in start-ups as well as large multinationals. The company has attracted engineering talent from AT&T, Ericsson, Nortel, Fujitsu, Ipsilon, Fore, Advanced Micro Devices, AFCI AFCI Association of Film Commissioners International AFCI Arc Fault Circuit Interrupter AFCI Advanced Fibre Communications, Inc AFCI Acupuncture Foundation of Canada Institute (Institut de la Fondation d'Acupuncture du Canada) , DSC (1) (Digital Signal Controller) A microcontroller and DSP combined on the same chip. It adds the interrupt-driven capabilities normally associated with a microcontroller to a DSP, which typically functions as a continuous process. See microcontroller and DSP. , Network Equipment Technologies, Juniper juniper, any tree or shrub of the genus Juniperus, aromatic evergreens of the family Cupressaceae (cypress family), widely distributed over the north temperate zone. Many are valuable as a source of lumber and oil. and Madge Networks Madge Networks NV. founded by Robert Madge and best known for its work with Token Ring, was a global leader and pioneer of high speed networking solutions in the mid 1990s, and also made significant contributions to technologies such as Asynchronous Transfer Mode (ATM) and Ethernet. . CopperCom can be contacted via telephone at 408-987-8500, fax at 408-987-8585, and the Internet at www.coppercom.com. About CoManage CoManage Corporation is the leading supplier of Customer-Aware service management systems for service providers offering packet- and cell-based telecom and data services. With CoManage's innovative system, service providers can deliver Customer-Aware managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , which are uniquely tailored to meet customers' needs. CoManage's Integrated Service Manager is the first single application that integrates discovery, provisioning, fault management and performance monitoring capabilities for managing services in multivendor network environments. By delivering Customer-Aware managed services with ISM, service providers can increase revenues, decrease operations costs and increase customer satisfaction. More information on CoManage and Integrated Service Manager is available at www.comanage.net, or by calling 1-877-COMANAGE or 1-412-318-6000. Note: CopperCom, CopperCommander, CopperComplete DSL, Giving Voice to DSL, The Many Voices of DSL and True Telephony are trademarks of CopperCom Inc. Other trademarks appearing in this document are the property of their respective owners. Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : CoManage will demo ISM at Supercomm 2000, Booth 2113. CoManage also will present details on the new partnership at CopperCom booth No. 3229. Tuesday/Wednesday, 2:00-3:30 p.m; Thursday 9:00-10:00 a.m. |
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