CoManage Demonstrates Industry's First Customer-Aware Network Operations Center At SUPERCOMM 2000 Booth 2113.Business Editors, High Tech Writers SUPERCOMM 2000 Booth No. 2113 ATLANTA--(BUSINESS WIRE)--June 6, 2000 Breakthrough Integrated Service Manager(TM) Dramatically Simplifies Service Creation, Management for ATM, DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary , IP, Frame CoManage Corporation, the leading supplier of Customer-Aware(TM) service management systems for network service providers, is unveiling the industry's first Customer-Aware Network Operations Center See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. demonstration at Booth 2113, SUPERCOMM 2000, Atlanta, June 6-8. At the Customer-Aware NOC (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, , CoManage will conduct the first public demonstration of the Integrated Service Manager(TM), the industry's first service management software for network service providers that enables Customer-Aware service management. Customer-Aware service management is a new approach to service creation and management that integrates customer and service information into network management systems. OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. tools based on Customer-Aware principles enable network service providers to view their networks, services and customers better than ever before, enhancing service control and consistency to promote higher customer satisfaction. Customer-Aware service management is revolutionizing deployment of services based on DSL, ATM, IP and Frame Relay A high-speed packet switching protocol used in wide area networks (WANs). Providing a granular service of up to DS3 speed (45 Mbps), it has become popular for LAN to LAN connections across remote distances, and services are offered by most major carriers. . CoManage's Integrated Service Manager, demonstrated publicly for the first time at SUPERCOMM, is the industry's first service management system to create Customer-Aware managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality . At Booth 2113, CoManage is demonstrating: -- Customer-Aware DSL service management -- CoManage demonstrates how ISM See ISM band. creates and optimizes Digital Subscriber Line The line from the customer site to the local telephone company. See subscriber network. services, dramatically simplifying DSL and Voice-over-DSL provisioning and providing unmatched visibility and control over DSL services. -- Customer-Aware ATM service management -- ISM enables service providers to quickly and easily turn up Asynchronous Refers to events that are not synchronized, or coordinated, in time. The following are considered asynchronous operations. The interval between transmitting A and B is not the same as between B and C. The ability to initiate a transmission at either end. Transfer Mode services, with the ability to deliver a superior customer experience. -- Customer-Aware TLAN See transparent LAN service. service management - CoManage shows ISM's ability to create and optimize Transparent LAN See transparent LAN service. Services across a network with an ATM core and Ethernet edge devices. ISM is the industry's first service management software uniting in-depth information about customers and services with powerful network management capabilities, in a single, revolutionary application. ISM integrates discovery, provisioning, fault management and performance monitoring capabilities, and embeds customer and service information into these features. This breakthrough creates Customer-Aware service management, enabling service providers now to see their customers and their services better than ever before and gain an important, new differential advantage in today's highly competitive marketplace. ISM's unique architecture also enables it to support equipment from multiple vendors, with support for gear from leading manufacturers. ISM's Customer-Aware service management permits: -- Customer-Aware Discovery -- provides complete visibility into end-to-end equipment and services, permitting service providers to see specific services for specific customers. -- Customer-Aware Provisioning -- enables the system to rapidly design and provision services with a few simple steps taking only a few minutes. -- Customer-Aware Fault Management -- flags any network fault and correlates it with the affected customer and service, greatly aiding customer service efforts. -- Customer-Aware Performance Monitoring -- creates real-time awareness of how each service is performing for each customer. About CoManage CoManage Corporation is the leading supplier of Customer-Aware service management systems for service providers offering packet- and cell-based telecom and data services. With CoManage's innovative system, service providers can deliver Customer-Aware managed services, which are uniquely tailored to meet customers' needs. CoManage's Integrated Service Manager is the first single application that integrates discovery, provisioning, fault management and performance monitoring capabilities for managing services in multivendor network environments. By delivering Customer-Aware managed services with ISM, service providers can increase revenues, decrease operations costs and increase customer satisfaction. More information on CoManage and Integrated Service Manager is available at www.comanage.net, or by calling 1-877-COMANAGE or 1-412-318-6000. (Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : CoManage will demo ISM at Supercomm 2000, Booth 2113) |
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