Club Med Adds Human Touch to Global Website With ITXC Push to Talk Service; Customer Experience Enhanced with Real-time Internet Voice Services.Business Editors PRINCETON Princeton, borough (1990 pop. 12,016) and surrounding township (1990 pop. 13,198), Mercer co., W central N.J.; settled late 1600s, borough inc. 1813, township est. 1838. A leading education center, it is the seat of Princeton Univ. , N.J. & CORAL GABLES Coral Gables, city (1990 pop. 40,091), Miami-Dade co., SE Fla., SW of Miami; inc. 1925. Founded at the height of the Florida land boom, Coral Gables is a noted planned city, with tree-lined boulevards and Mediterranean-style buildings. , Fla.--(BUSINESS WIRE)--Feb. 22, 2001 ITXC (Internet Telephony Exchange Carrier Corporation, Princeton, NJ, www.itxc.com) The largest IP exchange carrier in the world. ITXC was acquired by wholesale telco provider Teleglobe Bermuda Ltd. in 2004 and then by Videsh Sanchar Nigam Ltd. Corp, (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ITXC) the leading provider of worldwide Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the voice services, and Club Mediterranee, a world leading provider of all-inclusive vacations, announced today that Club Med Club Med (short for Club Méditerranée) is a French corporation of vacation resorts found in many parts of the world, usually in highly exotic locations. It is seen by many as having started the all-inclusive resort concept, which is now a popular vacationing style for now uses ITXC Push to Talk(SM) Service to provide live customer service and real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. communications from their website. Consumers visiting the Club Med website may now speak directly with reservations agents by clicking the Push to Talk button. ITXC Push to Talk Service enables Club Med to increase customer satisfaction and differentiate its customer service and booking process from other travel websites. Consumers who do not like to give their credit card information over the Internet or have a question can initiate voice calls from the website and can directly communicate with Club Med agents through traditional phones or computers. They do not have to disconnect disconnect - SCSI reconnect from the Internet in order to speak to a reservations agent. The Push to Talk calls are routed via ITXC.net(SM) -- the largest global network for voice on the Internet. ITXC assures carrier-grade quality with its patent-pending BestValue Routing(TM) technology which routes voice calls around Internet congestion The condition of a network when there is not enough bandwidth to support the current traffic load. congestion - When the offered load of a data communication path exceeds the capacity. . The Push to Talk button on Club Med's main website and the "Cliquer Pour Parler" button on their French website appear once customers initiate the vacation booking cycle, adding even more convenience and comfort to the online reservation and confirmation process. In fact, merchants have found that contact with live call center representatives helps increase sales by turning browsers into satisfied buyers. Club Med also plans to use Push to Talk in an upcoming email campaign in France. By clicking on a Push to Talk button or voice-enabled text link within an email message, the recipient will be able to initiate a phone call and make reservations or take advantage of special offers directly from their email inbox. "Push to Talk gives our online customers the same comfort level they enjoy when booking their travel with an agent in an office or over the phone. It brings a human touch to the Internet experience still lacking on most websites," said Valerie Bihet, Club Med's Director of Communications Director of Communications is a position in the private and public sectors. The Director of Communications is responsible for managing and directing an organization's internal and external communications. . "This is a very powerful application for the travel industry because it combines the best of both worlds. When making travel arrangements via the Web, customers can still have the comfort of speaking directly with a reservations agent," said Luis Machuca, ITXC's Executive Vice President and General Manager of e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. . "In addition, ITXC Push to Talk Service reinforces the high quality of Club Med's brand with a high-quality voice-enabled Web experience." ITXC Push to Talk is a flexible, network-based, voice-enabling service that enhances all aspects of a company's online initiatives, including websites, email marketing, and online advertising. The pay-per-call service is designed to give online businesses a competitive boost and meet the changing demands in the marketplace, including consumers' growing expectations for high-quality, point-of-purchase service. About ITXC: ITXC Corp (NASDAQ:ITXC) established and operates ITXC.net(SM), the largest global network for voice on the Internet with 360 points of presence in more than 197 cities and 78 countries. The company is the leading provider of worldwide Internet voice services with more than one billion minutes of use since the inception of ITXC.net in 1998. ITXC's patent-pending BestValue Routing(TM) technology provides such high voice quality over the Internet that tier one carriers use ITXC for worldwide phone-to-phone traffic without indicating that the calls are actually going over the Internet. Customers include major traditional carriers and RBOCs who achieve lower costs for phone-to-phone calls while maintaining carrier quality, Web merchants who increase sales with Push to Talk buttons on websites and email, Internet-based Web-to-phone providers and voice portals An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. , as well as carriers and ISPs providing Web-based call management including Internet call waiting Internet Call Waiting is a technology that allows you to accept incoming calls while connected to a 56k Internet dialup connection. While online, a software application displays users the Caller ID of the incoming call, and gives users the opportunity to screen the incoming . ITXC recently received the World Communication Award for 2000 as the Best Wholesale Carrier (a category which included major traditional carriers as well) and was named the second fastest growing technology company in the US over the last three years by Deloitte & Touche. For more information, see www.itxc.com. About Club Mediterrannee Club Mediterranee, a global tourism group with a presence in 40 countries, introduced the concept of all-inclusive vacations. Today, they're the world leader with 150 leisure operations hosting approximately 2 million guests annually. The company recently celebrated its fiftieth anniversary. Initially a resort developer and operator, Club Mediterranee is now a full-service leisure travel and recreation organization. Internet portal Club Med Online facilitates online sales and links all of its Internet sites worldwide. Club Mediterranee's stock is traded on the Paris Bourse Paris Bourse National stock market of France. . The company's global site can be reached via the Internet at www.clubmed.com; the French version resides on the Web at www.clubmed.fr. Forward looking statements: ITXC may not meet the projections reflected in its forward looking statements due to numerous risks and uncertainties, including, among other factors, the volatile and competitive environment for Internet telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , changes in domestic and foreign economic, market and regulatory conditions and other risks detailed in ITXC's reports filed from time to time with the SEC. ITXC is a registered trademark of ITXC Corp. ITXC.net, BestValue Routing, and Push to Talk are trademarks or service marks of ITXC Corp. All other trademarks mentioned in this document are the property of their respective owners. |
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