ClientLogic to Provide Customer Services for KBtoys.com.Business Editors NASHVILLE, Tenn.--(BUSINESS WIRE)--Sept. 29, 2003 ClientLogic Offers Flexibility and Staffing Expertise During Busy Holiday Season ClientLogic Corporation, a leading international business process outsourcer in the contact center and fulfillment industry, today announced that it has signed a contract to provide order processing and customer post-sale service for KBtoys.com(TM), which operates two popular toy sites, KBtoys.com (www.kbtoys.com) and eToys(R) (www.etoys.com). The online toy retailer experiences a highly seasonal selling cycle, doing the majority of its annual sales during the three-month holiday shopping season. KBtoys.com selected ClientLogic in part because of its prior experience with this kind of seasonal ramp-up. ClientLogic supplies the hiring and training tools and processes necessary to address such rapid change cost effectively and efficiently. In addition, ClientLogic offers a worldwide network of 9,000 agents and 31 call center sites to balance workloads among its centers. While a majority of the KBtoys.com business will be handled by ClientLogic's Kingstree, South Carolina Kingstree is a town in Williamsburg County, South Carolina, United States. The population was 3,496 at the 2000 census. It is the county seat of Williamsburg CountyGR6. facility, other sites will handle portions of the work and help to address the seasonal fluctuation Fluctuation A price or interest rate change. . "We look forward to ClientLogic's contribution to a successful holiday season," said Jim Scherman, vice president of customer service and operations at KBtoys.com. "Their customer service expertise and experience with short-term volume scaling complements our seasonal business." "Companies more than ever are looking at outsourcing customer care to improve customer satisfaction and reduce costs," said Julie Casteel, chief of client and account management at ClientLogic. "ClientLogic is pleased to have this opportunity to deliver best-in-class customer care solutions for KBtoys.com that increase revenue, drive down costs and increase customer loyalty." About ClientLogic ClientLogic is a leading international business process outsourcer in the contact center and fulfillment industry. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. and operates in 47 locations in 11 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. ClientLogic's 250+ industry-leading clients include Sony Corporation, Gateway, TiVo, National Geographic Television and United Online. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. About KBtoys.com Denver-based KB Online Holdings, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control owns and operates two of the most popular online toy sites. KBtoys.com(TM) (www.kbtoys.com) offers thousands of the hottest toys and must-have video games See video game console. . eToys(R) (www.etoys.com) features an incredible selection of popular toys and video games, plus unique learning and specialty toys. KB Online Holdings, LLC is the online subsidiary of Massachusetts-based KB Toys K•B Toys (previously known as Kay Bee Toys) is a chain of mall-based retail toy stores in the United States. It was founded in 1922 by the Kaufman brothers. It currently operates 605 stores in 44 U.S. states, Puerto Rico as well as Guam. , Inc., the nation's largest combined mall-based and online specialty toy retailer. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion