ClientLogic and TiVo Deliver Customer Service and Technical Support Excellence to TiVo's Booming Customer Base.

Business/Technology Editors

NASHVILLE, Tenn.--(BUSINESS WIRE)--May 7, 2001

Hands-on Product Training and Experience Helps

ClientLogic Think Like a Customer

ClientLogic Corporation, an international provider of customer management services, and TiVo Inc., (NASDAQ: TIVO) the creator of and leader in personal television, today announced that they have built a solid relationship dedicated to delivering high-quality service and technical support to TiVo customers. ClientLogic's scalable, innovative and dependable customer care solutions provide consistent service quality across channels, media and countries. This enables TiVo to offer its customers consistent, quality service as the number of subscribers to their Personal TV Service(TM) continues to grow.

TiVo's Personal TV Service(TM) improves the television viewing experience by digitally recording television shows (without a videotape), so consumers can watch their favorite programs whenever they want. Back in 1999, TiVo was the first to deliver on the promise of consumer choice and control over TV viewing, creating national excitement for the new service. And as with any new technology and innovation, TiVo's launch created a heightened level of customer interest, curiosity and questions that required immediate attention.

TiVo turned to ClientLogic to help address these inquiries based on ClientLogic's reputation as one of the leading providers of international customer experience management. ClientLogic's motto, "Think like a customer," guides its more than 12,000 associates worldwide to manage customer experiences with the utmost care and personalizaton. ClientLogic provides its customer care agents with comprehensive training and leading technologies to empower them to increase customer satisfaction, foster loyalty and identify up-sell and cross-sell opportunities on behalf of industry leaders like TiVo.

"We realized early on that we needed an experienced partner to help us provide our customers with the best service and technical support possible, in the most cost-effective manner," said Bob Vallone, vice president of engineering and operations for TiVo. "ClientLogic gives TiVo the flexibility to jointly develop and train associates, and scale our customer service capacity as needed. Their willingness to work closely with us on a variety of creative customer service initiatives has been critical to our success."

To enable better interaction with TiVo customers and improved understanding of the technology's many cutting-edge features, TiVo provides each ClientLogic associate with a version of the TiVo Personal TV Service(TM) to use in their home environment. This hands-on product use enables ClientLogic associates to "think like a customer" and provide superior service and comprehension rooted in personal experience.

Thinking like a customer, ClientLogic also understands that today's customers prefer numerous options for communicating with companies--phone, fax, eMail, Chat, Self-Help, mail and more. Given customers' multi-channel expectations, it is critical to manage the relationship across every touch point.

"ClientLogic provides outsourced customer management solutions to over 250 companies worldwide. Our three decades of experience in managing customer relationships have taught us that `thinking like a customer' is the most important and fundamental aspect of providing superior service," said Julie Casteel, chief solution planning and client management officer, ClientLogic. "Our ability to anticipate client demand, deliver flexible infrastructure and leverage customer information across multiple channels is why companies like TiVo trust ClientLogic as the single point of contact for their customers."

About TiVo, Inc.

TiVo Inc. (NASDAQ: TIVO) is the creator of and leader in personal television. Founded in 1997 with the mission to dramatically improve consumers' television viewing experiences, TiVo developed a technology that serves as a platform for delivering a variety of home entertainment services. TiVo's Personal TV Service(TM) simplifies the way we watch and enjoy television by digitally recording television shows, without videotape, so you can watch what you want, when you want to watch it. TiVo was the first to deliver on the promise of consumer choice and control over TV viewing, building a loyal and passionate subscriber base.

TiVo's leadership is grounded in its ability to forge critical partnerships, working together with the giants of the media, technology, consumer electronics, and television industries. Industry support of TiVo is reflected in its partner roster that includes, AOL, BSkyB, DIRECTV, Philips, SONY, Thomson and the leading cable and network television companies. Today, the TiVo Service is available in the United States on the Philips Personal TV Recorder(TM) and the Sony Digital Network Recorder (TM) in nearly 3500 consumer electronics retail and online outlets and in the UK under the Thomson Scenium brand. TiVo is headquartered in San Jose, CA. with offices in Los Angeles, CA. Additional information can be found at http://www.tivo.com.

About ClientLogic

ClientLogic is an international provider of integrated customer management solutions, including customer contact, marketing and fulfillment services. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is headquartered in Nashville, Tennessee and operates in 54 locations in 11 countries throughout North America, Europe and Australia. ClientLogic offers its 250+ industry-leading clients an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com.

This release may contain forward-looking statements regarding TiVo's business, customers or other factors that may affect future earnings or financial results. Such statements involve risks and uncertainties, which could cause actual results to vary materially from those, expressed in or indicated by the forward-looking statements. Factors that may cause actual results to differ materially include delays in development, competitive service offerings and lack of market acceptance. These risks and uncertainties are more fully described in the TiVo Annual Report on Form 10-K for the period ended December 31, 1999 and form 10Q dated March 31, 2000 filed with the Securities and Exchange Commission.

TiVo is a registered trademark of TiVo Inc. in the United States and other jurisdictions. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.