ClientLogic Wins Third Straight Customer Inter@ction Solutions 'CRM Excellence' Award.Business Editors/High-Tech Writers NASHVILLE, Tenn.--(BUSINESS WIRE)--July 24, 2003 ClientLogic Selected for Partnering Approach that Helps Clients Retain Customers ClientLogic Corporation, a leading international business process outsourcer in the contact center and fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. industry, announced today that it has won Customer Inter@ction Solution's fourth-annual Technology Marketing Corporation "CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence" Award. ClientLogic received this prestigious award for the third straight year in recognition of its ability to positively affect its clients' bottom lines. "Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Technology Marketing Corporation. "ClientLogic has demonstrated to the editors of Customer Inter@ction Solutions that their services have substantially improved the processes of their client's businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers." ClientLogic will be listed in Customer Inter@ction Solutions July issue, along with other industry winners. In providing multi-channel customer services to more than 250 industry-leading clients, ClientLogic has reduced the service cost of providing customer support by as much as 33 percent and increased customer retention by up to 25 percent. In 2002, ClientLogic handled a record 96.6 million customer care calls, shipped 29.8 million packages and answered 2.1 million customer care eMails around the world. "Winning the 'CRM Excellence' Award for the third straight year is certainly an honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. and a testament to the hard work of our 12,000 associates worldwide," said Julie Casteel, chief client and account management officer at ClientLogic. "This third win confirms for us that our efforts toward providing Best-In-Class solutions that touch all points of the customer experience--from finding answers, placing orders to receiving payments--are on target. Rather than tempting us to rest on our laurels, this win will renew our commitment to continuous improvement and constant innovation to help our clients reduce service costs, improve customer retention and increase revenue per customer." This third Customer Inter@ction Solutions' "CRM Excellence" Award is only the most recent recognition of ClientLogic's history of excellence. ClientLogic was also recognized as among the top five international teleservices providers and received the Call Center of the Year award from Call Center Magazine in 2002. About ClientLogic ClientLogic is a leading international business process outsourcer in the contact center and fulfillment industry. A subsidiary of Canadian Canadian (kənā`dēən), river, 906 mi (1,458 km) long, rising in NE New Mexico. and flowing E across N Texas and central Oklahoma into the Arkansas River in E Oklahoma. diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. and operates in 47 locations in 10 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. ClientLogic's 250+ industry-leading clients include Sony Corporation, Gateway, TiVo, National Geographic Television and United Online. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. |
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