ClientLogic Wins Second Straight Customer Inter@ction Solutions' 'CRM Excellence' Award; ClientLogic Selected for Outstanding Next Generation Customer Management Services.Business/Technology Editors NASHVILLE, Tenn.--(BUSINESS WIRE)--Aug. 5, 2002 ClientLogic Corporation, an international provider of customer management services, announced today that it has won Customer Inter@ction Solutions' third-annual Technology Marketing Corporation "CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence" Award. ClientLogic received this prestigious award for the second straight year in recognition of its multi-channel customer management services that enhance the entire customer experience. "Our editors selected ClientLogic for their innovation and vision, as well as for the outstanding impression they've made amongst market constituents," said Rich Tehrani, president and group editor-in-chief of Technology Marketing Corporation. "The `CRM Excellence' Award is designed to honor companies with innovative products that have furthered Customer Relationship Management. We are pleased to award ClientLogic our highest honor in recognizing their exemplary contribution to the industry." ClientLogic will be listed in Customer Inter@ction Solutions' August issue, among other industry winners. Through its multi-channel customer services, ClientLogic provides its 250+ clients with comprehensive and scalable services to deliver the best in class customer service across all channels and media. In 2001, ClientLogic handled 90 million customer care calls, shipped a record 31.1 million packages, processed 8.4 million catalog orders and answered 3 million customer care eMails around the world. Satisfaction surveys reveal 90.4 percent customer satisfaction overall for ClientLogic's customer care, fulfillment services and marketing services. "Winning the `CRM Excellence' Award for the second straight year solidifies ClientLogic's place as a trusted partner and innovative leader for all our clients," said Julie Casteel, chief client and account management officer at ClientLogic. "This award is a testament to ClientLogic's vision to provide the best in class solutions that touch all points of the customer experience - from finding answers, placing orders to receiving payments. ClientLogic strives to implement customer care solutions that help our clients retain customers and drive revenue." ClientLogic Adds to Its Customer Care Hall of Fame This second Customer Inter@ction Solutions' "CRM Excellence" Award is the third prestigious industry recognition ClientLogic has received this year. In June 2002, ClientLogic was named by UPSIDE Upside The potential dollar amount by which the market or a stock could rise. Notes: This is basically an educated guess on how high a stock could go in the near future. See also: Bull, Downside Magazine as one of the hottest private companies in the UPSIDE "Hot 100" and in May 2002, the company was named "Call Center of the Year" by Call Center Magazine. In addition, ClientLogic has also received Customer Inter@ction Solutions' "GOLD MVP (Multimedia Video Processor) A high-speed DSP chip from Texas Instruments, introduced in 1994. Officially introduced as the TMS320C80, it combines RISC technology with the functionality of four DSPs on one chip. Quality" Award, the SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture Award for "High Call Volume" (second straight year) and was named a finalist for Customer Interface's "Award for Customer Care Excellence" (ACCE ACCE Acceptance ACCE American Chamber of Commerce Executives ACCE American Council for Construction Education ACCE American College of Clinical Engineering ACCE Australian Council for Computers in Education ). About ClientLogic ClientLogic is an international provider of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. solutions, including customer contact, fulfillment and marketing services. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. and operates in 47 locations in 9 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. ClientLogic's 250+ industry-leading clients include Sony Corporation, Hewlett-Packard, TiVo, National Geographic Television and Zales.com. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. |
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