ClientLogic Wins Repeat Customer Care Awards and International Praise.NASHVILLE, Tenn. -- U.S. and European Awards Recognize ClientLogic as Global Customer Care Industry Leader and Innovator ClientLogic Corporation, a leading international business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider in the contact center and fulfillment industry, today announced it received multiple prestigious customer care awards in Q2, 2004. ClientLogic accepted third-party industry awards in both the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Europe, acknowledging the company's global leadership position and its ability to provide best-in-class on-shore, nearshore near·shore n. The region of land extending from the backshore to the beginning of the offshore zone. near and offshore customer care options to companies around the world. ClientLogic was awarded Customer Inter@ction Solutions(R) magazine's Technology Marketing Corporation "CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence" Award for the fourth straight year in recognition of ClientLogic's ability to improve customer retention and increase revenue per customer through predictable customer care. ClientLogic was also named one of the top five global customer care providers in Customer Inter@ction Solutions magazine's "Top 50 Teleservices Agencies" ranking for the second consecutive year. In Europe, the Professional Planning Forum of the United Kingdom recognized ClientLogic as an award winner at the "Resourcing Innovation of the Year Awards 2004." This award was based on the European Operating Centre (EOC EOC Emergency Operations Center EOC Equal Opportunities Commission (UK) EOC Educational Opportunity Center EOC End Of Course EOC Epithelial Ovarian Cancer EOC Environment of Care (JCAHO) ), which helps deliver consistent service through a centralized team of metric specialists who oversee campaigns in all ClientLogic sites across Europe and India. ClientLogic also received two silver awards at the "BT Openworld/Internet Ops Challenge Cup" by demonstrating outstanding strategies in identifying and resolving customer dissatisfaction. "We're honored to be recognized for our continued customer care leadership by such prestigious organizations in both the United States and Europe," said Julie Casteel, chief sales and marketing officer, worldwide at ClientLogic. "As a global customer care provider, ClientLogic is committed to helping clients achieve consistency and predictability across the board, regardless of geography or channel." About ClientLogic ClientLogic is a leading international business process outsourcing (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the contact center and fulfillment industry. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation, ClientLogic operates in 52 locations in 12 countries throughout North America, Europe and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, Gateway, TiVo, British Telecom (BT), National Geographic Television, LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH and United Online (Juno/NetZero). ClientLogic is among the top 5 global contact center providers, managing more than 140 million customer interactions in 2003. For more information, please visit http://www.clientlogic.com. |
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