ClientLogic Wins Gold MVP Quality Award for Outstanding Multi-Channel Customer Service.Business/Technology Editors NASHVILLE, Tenn.--(BUSINESS WIRE)--Feb. 27, 2002 Customer Inter@ction Solutions Magazine Gives ClientLogic Top Honors with Second Consecutive Award ClientLogic Corporation, an international provider of customer management solutions, today announced it has won a Gold "MVP (Multimedia Video Processor) A high-speed DSP chip from Texas Instruments, introduced in 1994. Officially introduced as the TMS320C80, it combines RISC technology with the functionality of four DSPs on one chip. (Marketing Via Phone) Quality" Award from Customer Inter@ction Solutions magazine. This marks the second consecutive award ClientLogic has received from the publication based upon ClientLogic's ability to provide quality multi-channel customer management and technical support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . ClientLogic won the "CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence" Award in July 2001. To qualify for a Gold "MVP Quality" Award, companies must demonstrate the highest level of commitment to ethical standards, stringent policies and challenging goals in providing premium customer services. In 2001, ClientLogic's year-long satisfaction audit revealed an exceptional level of customer satisfaction - 90.4% - thus outperforming the American Customer Satisfaction Index The American Customer Satisfaction Index (ACSI) is a leading indicator of consumer behavior, measuring the satisfaction of consumers across the U.S. economy. The ACSI interviews approximately 80,000 Americans annually and asks about their satisfaction with the goods and (ACSI ACSI Association of Christian Schools International ACSI American Customer Satisfaction Index ACSI Association Canadienne des Sciences de l'Information (French) ACSI American Communications Services, Inc. ) industry benchmark by a whopping 18 points. By year's end, ClientLogic handled 90 million customer phone calls, processed 8.4 million catalog orders and shipped a record 31.1 million packages around the world. "Winning two consecutive Customer Inter@ction Solutions awards is a clear indication of ClientLogic's relentless commitment to elevating and integrating the customer experience," said Julie Casteel, chief officer of client and account management of ClientLogic. "Industry research demonstrates that customers that engage with a company through multiple channels exhibit deeper loyalty than single-channel customers, as long as great customer service is consistent throughout. We are proud to be leading the industry in caring for customers from the moment of acquisition through to fulfillment and ongoing care. And as our Gold "MVP Quality" Award and 2001 customer satisfaction levels indicate, ClientLogic's solution is second to none." ClientLogic Adds Another Award to Its Trophy Case ClientLogic's ability to "think like a customer" for leading companies like Sony, Hewlett-Packard, TiVo and National Geographic Television has placed the company at the top of numerous prestigious industry award lists this year. In addition to the 2002 Customer Inter@ction Solutions Gold "MVP Quality" Award, ClientLogic also received the Customer Inter@ction Solutions "CRM Excellence" Award, SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture STAR Award for "High Call Volume" (second-straight year) and was named a Customer Interface Award for Customer Care Excellence (ACCE ACCE Acceptance ACCE American Chamber of Commerce Executives ACCE American Council for Construction Education ACCE American College of Clinical Engineering ACCE Australian Council for Computers in Education ) finalist. About ClientLogic ClientLogic is an international provider of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. solutions, including customer contact, fulfillment and marketing services. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee and operates in 46 locations in 9 countries throughout North America and Europe. ClientLogic's 250+ industry-leading clients include Sony Corporation, Hewlett-Packard, TiVo, National Geographic Television and Zales.com. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. |
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