ClientLogic Unveils Global Training Program.

NASHVILLE, Tenn. -- Initiative Will Provide Customer Care Agents with the Advanced Skills Necessary for Business-Critical Contact Centers

ClientLogic, a leading international business process outsourcing provider, today announced a global training initiative designed to provide customer care agents with the advanced skills necessary for business-critical contact centers.

As customer care becomes increasingly sophisticated, ClientLogic recognizes the critical need for experienced and skilled agents to best meet client demand. ClientLogic is working with colleges and universities throughout the United States, Europe and India to implement client relationship management courses, degrees and certifications as part of the program.

ClientLogic is continuing to develop the training initiative in its areas of operation throughout the world. Global highlights include:

--France--ClientLogic's facilities in France initiated a program in conjunction with local universities to award diplomas for expertise in managing customer relationships. Students spend part of their day doing coursework and the other portion working at ClientLogic contact centers.

--India--ClientLogic is working with institutions to create "Communications Bridge Training Programs" in which candidates are given free training to improve their accent and customer service skills. Qualified candidates are offered positions at ClientLogic. ClientLogic is one of the only large employers in India to offer paid computer skill enhancement training in-house.

--Ireland--ClientLogic works with the National University of Ireland Certificate in Training & Continuous Education to offer workshops designed to further agents' careers. The project is funded by ClientLogic and FAS (Training & Employment Authority).

--United Kingdom--ClientLogic is working in partnership with a number of colleges and training bodies to offer National Vocational Qualifications (NVQ) in customer care to all associates and agents. NVQs are work-related, competence-based qualifications that reflect the skills and knowledge needed to do a job effectively.

--United States--ClientLogic works with local community colleges to offer free PC technical training classes. Students who score high on their certification exams are interviewed for positions at ClientLogic. Additionally, ClientLogic is developing a "job shadowing" program at its U.S. centers for local students.

"At ClientLogic, we have recognized the need for increased awareness and training within the call center industry," said Dave Garner, CEO, ClientLogic Worldwide. "We are one of the only BPO firms to implement a global training initiative that teaches the necessary skills to be successful in customer care. This initiative allows ClientLogic to provide unparalleled superior customer service across the globe, while offering our agents a chance to further their own career development."

For more information about career opportunities at ClientLogic, please visit: http://www.clientlogic.com/careers/index.html.

About ClientLogic

ClientLogic is a leading international business process outsourcing (BPO) provider in the customer care, fulfillment and back office processing industries. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic's global footprint spans 47 BPO centers in 13 countries throughout North America, Europe, Africa and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, Gateway, TiVo, British Telecom (BT), National Geographic Television, LTU, Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top five global customer care providers, managing more than 296 million customer interactions. For more information, please visit http://www.clientlogic.com.