ClientLogic Teams with Award-Winning IT Companies to Provide Exceptional Multi-Channel Customer Service.Business/Technology Editors NASHVILLE--(BUSINESS WIRE)--Aug. 12, 2002 Unica, Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. and Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
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ClientLogic's Customer Care Offerings ClientLogic Corporation, an international provider of customer management services, today announced that several award-winning IT companies including Unica Corporation, Blue Pumpkin, Verint Systems and PkMS are working with ClientLogic to further support its customer experience management offerings, including marketing, customer contact and fulfillment services. "Today's companies demand innovative customer care solutions," said Mark Goff, chief technology officer at ClientLogic. "Leveraging the technology of leading-edge companies like Unica, Blue Pumpkin and Verint enables ClientLogic to bring our clients the best and most complete offerings in the marketplace." ClientLogic serves more than 250 companies worldwide, including Sony Corporation, Hewlett-Packard, TiVo, National Geographic Television and Zales.com and has established a reputation for an exceptional level of customer service and innovation. A recent winner of the 2002 UPSIDE "Hot 100" award, as well as Call Center Magazine's "Call Center of the Year" award, ClientLogic works with solution providers in areas such as enterprise marketing management, business intelligence and workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. to ensure that customers will continue having an outstanding experience when interacting with ClientLogic's clients. Unica Corporation--Helping to Generate Additional Revenue for Clients ClientLogic leverages innovative technology from Unica Corporation, a worldwide provider of award-winning enterprise marketing management solutions, to enhance its multi-channel customer management services by integrating every point of contact, whether it be phone, mail, eMail, online chat, fulfillment or billing, into a single view for improved customer intelligence. A leader in Gartner's Customer Relationship Management Quadrant quadrant, in analytic geometry quadrant. 1 In analytic geometry, one of the four regions of the plane determined by two lines, the x-axis and the y-axis. and a recipient of the 2002 UPSIDE "Hot 100" award, Unica enables ClientLogic to build lasting, more profitable customer relationships. Blue Pumpkin--Delivering Quality Customer Interaction Blue Pumpkin, an industry leader in enterprise workforce optimization solutions, helps ClientLogic empower its employees and increase satisfaction by giving visibility and input into their schedules and ensuring they are being deployed correctly in a complex multi-channel contact center environment. Also a recipient of the 2002 UPSIDE "Hot 100" award, Blue Pumpkin helps ClientLogic achieve exceptional levels of customer service with its Director-Enterprise 3.1 software by ensuring the right person with the right knowledge is available to help the customer at the right place and right time. Verint Systems--Lending Support to Deliver a Renowned Customer Experience To provide its customers with the highest quality within its contact centers, ClientLogic employs Verint Systems, a global provider of intelligent recording and analytic software solutions. Verint's ULTRA solution provides actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. to ClientLogic customers about their respective contact or marketing programs. Verint's ULTRA Enterprise Reporting With the dramatic expansion of information technology, and the desire for increased competitiveness in corporations, there has been an increase in the use of computing power to produce unified reports which join different views of the enterprise in one place. Package enables ClientLogic to consolidate data across all of its North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. contact centers, monitors and scores agent performance across all sites. Its audio file conversion enables ClientLogic to transfer any audio file to a standard file format, for quick distribution of sample calls to its national client base. Verint ensures peak performance and continuously improves the quality of service ClientLogic delivers. About ClientLogic ClientLogic is an international provider of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. solutions, including customer contact, fulfillment and marketing services. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. and operates in 47 locations in 9 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. ClientLogic's 250+ industry-leading clients include Sony Corporation, Hewlett-Packard, TiVo, National Geographic Television and Zales.com. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. |
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