ClientLogic Teams With Nexgenix; Partnership Delivers Data-Driven Customer Experience Management Solution.Business/Technology Editors NASHVILLE, Tenn.--(BUSINESS WIRE)--Jan. 30, 2001 ClientLogic Corporation, an international provider of customer management services, and Nexgenix, a leading supplier of e-Relationship Internet professional service solutions, today announced a strategic partnership to enable companies to create, disseminate and utilize customer intelligence throughout their customer management infrastructure. The technological, consultative and service expertise of both companies will combine to provide clients with a single source for building and supporting customer value-centric solutions. Nexgenix, Inc. is a leading supplier of Internet professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. called e-Relationship solutions, an integrated offering of relationship marketing with content, commerce, marketing analytics and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. technologies. ClientLogic is a complimentary fit - as a customer management provider, ClientLogic provides marketing, customer-contact and fulfillment services to industry leaders. The partnership will empower client companies to use proven customer intelligence solutions to create true customer-centricity and higher yielding relationships with their customers. "Tremendous synergies exist between our companies - both ClientLogic and Nexgenix are dedicated to assisting our clients to form profitable and enduring relationships with their customers though advanced technology and professional services. We're very excited about working with the Nexgenix team in the coming months to identify and leverage each other's strengths," says Mark Briggs, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClientLogic. Don Ganguly, co-chairman and co-CEO of Nexgenix, is equally enthused: "Customer management is a critical component of our relationship-building strategy. Together, our companies provide a solution that the market is demanding: a comprehensive eBusiness platform, complete with customer management and e-Relationship capabilities. We believe that this partnership will be able to significantly improve our clients' ability to personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. interactions with their customers by embedding 1. (mathematics) embedding - One instance of some mathematical object contained with in another instance, e.g. a group which is a subgroup. 2. (theory) embedding - (domain theory) A complete partial order F in [X -> Y] is an embedding if customer intelligence in all interaction processes." About ClientLogic ClientLogic is an international provider of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. solutions, including marketing, customer-contact and fulfillment services. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, TN and operates in 53 locations in 11 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Australia. ClientLogic offers its 250+ industry-leading clients an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. About Nexgenix, Inc. Founded in 1990, Nexgenix, Inc. (www.nexgenix.com) is a leading supplier of a new category of Internet professional services called e-Relationship solutions, an integrated offering of relationship marketing with best-of-breed technology solutions. By combining relationship-building strategies, enabling technologies and proprietary measurement processes, Nexgenix helps clients build profitable and more permanent e-Relationships with their online constituents so they don't have to focus all of their energy on driving short-term traffic. Nexgenix provides vertically-focused solutions for established Fortune 1000 companies and emerging e-Businesses in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , high-tech, media and entertainment, and retail industries. |
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