ClientLogic Selected to Provide Bi-lingual Customer Care Services for PODS' Fast-Growing Customer Base.NASHVILLE, Tenn. -- Leading National Self-Storage Provider Chooses ClientLogic For Near-Shore English and Spanish Speaking Customer Service and Local Sales Support ClientLogic, a leading international business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider, today announced that PODS(R) (Portable On-Demand Storage) has selected ClientLogic to provide customer service and local sales support for its U.S. customers. ClientLogic will provide English and Spanish language Spanish language, member of the Romance group of the Italic subfamily of the Indo-European family of languages (see Romance languages). The official language of Spain and 19 Latin American nations, Spanish is spoken as a first language by about 330 million persons support from its Panama City Panama City, city (1990 pop. 34,378), seat of Bay co., NW Fla., on St. Andrews Bay; inc. 1909. A Gulf Coast resort with amusement parks and excellent fishing, it is also a port of entry. The city's industries produce paper, clothing, and chemicals. , Panama near-shore facility in order to deliver a more personalized experience to the company's fast-growing Spanish-speaking customer base. PODS, a leader in the portable moving and storage industry, elected to outsource its customer service so it could focus on growing its business while also effectively managing the high volume of customer requests it was receiving across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . The company was also experiencing an influx of support calls from Spanish-speaking customers and realized it needed an outsourcer that could provide cost-effective bi-lingual services. PODS chose ClientLogic based on the company's expertise in providing bi-lingual customer care support and its proven track record of strategically selecting the right site location to reduce costs and the right people to provide an experience that generates revenue and exceeds customer expectations. "As PODS continues to grow our business in the U.S. and expand globally we will rely on a respected company such as ClientLogic to help service the needs of new and existing customers," said Paul Umberg, COO of PODS. "ClientLogic offers expert customer care and sales experience specifically targeted for our customers' needs." "Across the globe, our clients rely on ClientLogic to help meet their unique and specific customer care needs," said Julie Casteel, chief global sales and marketing officer at ClientLogic. "We strive to offer on-shore, near-shore and off-shore options that help them choose the "right-shore" for their businesses. We are pleased that companies like PODS continue to choose ClientLogic for our operational expertise, global options and commitment to helping our clients expand and enhance their business." About ClientLogic ClientLogic is a leading international business process outsourcing (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the customer care, fulfillment and back office processing industries. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic's global footprint spans 50 facilities in 14 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, TiVo, British Telecom (BT), National Geographic Television, LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH , Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top five global customer care providers, managing more than 296 million customer interactions. For more information, please visit http://www.clientlogic.com. |
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