ClientLogic Receives Frost & Sullivan's Competitive Strategy Leadership Award.NASHVILLE, Tenn. -- Leading Business Process Outsourcer Selected for its Successful "Right-Shoring" Strategy, Significant Gains in Market Share and Solid Revenue Growth ClientLogic, a leading international business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider in the customer care, fulfillment and back office processing industries, today announced it has been awarded the 2004 Frost & Sullivan Competitive Strategy Leadership Award. Frost & Sullivan presents this Award to a company whose competitive strategy has yielded significant gains in market share and executed innovative strategy within the existing competitive global marketplace. ClientLogic ranked number one among all industry participants for the Award based on several market factors including percent growth in revenue and market share, degree of strategy innovation, and penetration rate of new markets. The research process included interviews with industry experts, industry participants and end-users, as well as extensive secondary data research. "By implementing a successful right-shoring strategy combined with a highly-regarded quality program, ClientLogic has achieved an impressive position in the market," says Katrina Howell, senior analyst at Frost & Sullivan. ClientLogic's global presence is anchored by its right-shore strategy, which focuses on partnering with clients to determine their core customer care needs and selecting the service offerings and locations that best meet those needs. Frost & Sullivan lauded ClientLogic's successful right-shore strategy by highlighting its ability to penetrate new markets in Europe and the Asia-Pacific region, and consistent quality standards across the company's various geographic locations. "ClientLogic is honored to receive the Frost & Sullivan Competitive Strategy Leadership Award," said David Garner, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClientLogic. "To be recognized by a leading industry authority like Frost & Sullivan confirms that our global business strategy is helping our clients reduce operating costs operating costs npl → gastos mpl operacionales and improve the overall customer experience." The Award is included in Frost & Sullivan's comprehensive industry report titled, North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. Contact Center Services Market, (February 2005) which is available at www.frost.com. About Frost & Sullivan Frost & Sullivan, a global growth consulting company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community, by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com. About ClientLogic ClientLogic is a leading international business process outsourcing (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the customer care, fulfillment and back office processing industries. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic's global footprint spans 47 BPO centers in 13 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Africa and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO ABN AMRO Algemene Bank Nederland-Amsterdam Roterdam Bank (Dutch bank) , Gateway, TiVo, British Telecom (BT), National Geographic Television, LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH , Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top 5 global customer care providers, managing more than 296 million customer interactions. For more information, please visit http://www.clientlogic.com. |
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