ClientLogic Receives Customer Interaction Solutions Magazine's 2005 ''CRM Excellence'' Award; Global Customer Care Provider Wins Top Honors for Fifth Consecutive Year.NASHVILLE, Tenn. -- ClientLogic, a leading global business process outsourcer, announced today that it has received the 2005 "CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award" from Technology Marketing Corporation (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center (R))'s Customer Interaction Solutions(R) magazine. Customer Interaction Solutions(R) (www.cismag.com) has been one of the premier publications in the CRM, call center and teleservices industries since 1982. The CRM Excellence Award was presented to ClientLogic in recognition of the Company's innovative customer care solutions and ability to positively impact its clients' bottom line. "We are thrilled to be honored for the distinctive service we offer our clients. ClientLogic is committed to customizing strategic solutions that increase both customer retention and revenue per customer for our clients," said Julie Casteel, chief sales and marketing officer at ClientLogic. "Winning this prestigious award for the fifth year in a row emphasizes ClientLogic's dedication to providing consistent and quality customer care programs and services across the board." "Customer Interaction Solutions magazine started the CRM Excellence Awards six years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , founder and chairman of TMC, publishers of Customer Interaction Solutions. "ClientLogic has demonstrated time and time again to the editors of Customer Interaction Solutions that their services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset--their customers." ClientLogic and other industry winners will be listed in Customer Interaction Solutions June and July issues. About ClientLogic ClientLogic is a leading international business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the customer care, fulfillment and back office processing industries. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic's global footprint spans 47 BPO centers in 13 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Africa and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, Gateway, TiVo, British Telecom (BT), National Geographic Television, LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH , Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top five global customer care providers, managing more than 296 million customer interactions. For more information, please visit http://www.clientlogic.com. About TMC(TM) Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFi Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com. |
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