ClientLogic Receives Customer Interaction Solutions(R) Magazine's CRM Excellence Award; Global Customer Care Provider Wins Top Honors for Sixth Consecutive Year.NASHVILLE, Tenn. -- ClientLogic, a leading international business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider, today announced that Technology Marketing Corporation's(R)(TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) Customer Interaction Solutions magazine (www.cismag.com) has named ClientLogic as a recipient of a CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award for the sixth consecutive year. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982. ClientLogic was selected based on its ability to extend and expand customer relationships. ClientLogic's winning submission detailed how it helped a company in the highly competitive cable industry achieve consistent growth and consistently high customer satisfaction scores. ClientLogic also helped the company break into the J.D. Power Awards ranking and climb from a "top five" mention to a category leader. "We are pleased that a respected publication like Customer Interaction Solutions recognizes ClientLogic's ability to deliver results that positively impact customer satisfaction and new business growth," said David Garner, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClientLogic. "Winning this prestigious award for the sixth year in a row emphasizes ClientLogic's dedication to providing consistent and quality customer care services to companies across highly competitive, vertical markets." "Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. ClientLogic has demonstrated to the editors of Customer Interaction Solutions that its services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset--its customers," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , founder and chairman of TMC, publishers of Customer Interaction Solutions. The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Interaction Solutions magazine. About ClientLogic ClientLogic is a leading global business process outsourcing (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the customer care, fulfillment and back office processing industries. ClientLogic's global footprint spans 52 facilities in 13 countries throughout North America, Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients improve their return on customer investment by reducing service cost, improving customer retention and increasing revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, TiVo, British Telecom (BT), National Geographic Television, LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH , Neuf Telecom and United Online (Juno/NetZero). A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation, ClientLogic is among the top five global customer care providers, managing more than half a million customer interactions each day of the year. For more information, please visit http://www.clientlogic.com. About TMC (TM) Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV (Internet Protocol TV) Also called "TV over IP," IPTV delivers scheduled TV programs and video-on-demand (VOD) via the IP protocol and digital streaming techniques used to watch video on the Internet. Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com. |
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