ClientLogic Receives 2000 STAR Award.Business Editors and Computer Writers NASHVILLE, Tenn.--(BUSINESS WIRE)--Oct. 6, 2000 ClientLogic has been presented with the 2000 Software Technical Assistance Recognition (STAR) award for high call volume. The Software Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) bestows STAR awards each year to software and technical support professionals for outstanding accomplishments and superior performance in the delivery of technical support to external customers. Headquartered in Nashville, ClientLogic is an international provider of integrated customer relationship management solutions including marketing, customer-contact management, and fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. services for e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. and technology companies. The award was presented September 18 at the SSPA Horizons 2001 Conference dinner in Orlando, Fla. On receiving the award, Tom Farrell For the Gimme Gimme Gimme character, see . Thomas ("Tom") Francis Farrell (born 18 January, 1944) was an American athlete who competed mainly in the 800 metres. He attended academic and athletic powerhouse Archbishop Molloy High School in Queens, New York. , chief of solution delivery for ClientLogic, noted: "It's an honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. to be recognized by our peers in the industry as a high-quality producer who manages and succeeds with multiple clients and facilities. Each of our 7,000-plus associates had a hand in making this award possible. Without their dedication and loyalty, I would not be here to accept this award." The STAR Award for High Call Volume was created to recognize companies that field thousands of calls per day in support of multiple products. Typically, these companies have hundreds of support representatives and a wide range of products to support. In order to compete, the support center must handle over 10,000 calls per week. The winning company must demonstrate a high level of customer satisfaction while handling the high volume of calls. "ClientLogic truly understands the value of delivering exceptional customer services with high call volume," said Bill Rose, SSPA founder/executive director. "Their STAR Award is well deserved as they continuously deliver world class support." Applications for all STAR awards are reviewed by a SSPA committee, comprised of senior support executives from several leading software companies. Founded in 1989, SSPA represents over 10,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com, building Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the service communities, or send an email to info@supportgate.com. ClientLogic Corporation offers a range of services to assist clients in acquiring and retaining customers, and in maximizing the profitability of customer relationships. ClientLogic is a subsidiary of Toronto-based Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , a Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a . For more information about the company, visit www.clientlogic.com. |
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