ClientLogic Ranked Among the Top 50 Best Managed Global Outsourcing Vendors for 2006.NASHVILLE, Tenn. -- ClientLogic, a global business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider, today announced that the Company was named one of the 50 best managed global outsourcing vendors of 2006 by the authors of "The Black Book of Outsourcing." The list ranks providers that demonstrate consistent strength in CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. commitment, human capital performance, corporate direction and leadership impact. "ClientLogic is honored to be ranked among the top 50 best managed global outsourcing vendors," said David Garner, CEO of ClientLogic. "Surveys like this are important resources for organizations in all industries to use when making outsourcing decisions because many factors contribute to the success of an outsourcing strategy." Company rankings are based entirely on qualified survey results received from more than 16,000 outsourcing purchasers, users and employees throughout the world during the first half of 2006. The independently administered survey consisted of questions about leadership impact, influence, management performance, client satisfaction, employee satisfaction and organizational excellence. It also included optional questions focused on innovation, growth, internal management practices and global results. "ClientLogic and the other providers ranked on our list demonstrate a commitment to offering exceptional customer service, technical support and other functions to their clients," said Douglas Brown, president of the Brown-Wilson Group and co-author of "The Black Book of Outsourcing." About ClientLogic ClientLogic is a leading global business process outsourcing (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the customer care, fulfillment and back office processing industries. ClientLogic's global footprint spans 49 facilities in 13 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Africa, Central America Central America, narrow, southernmost region (c.202,200 sq mi/523,698 sq km) of North America, linked to South America at Colombia. It separates the Caribbean from the Pacific. and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients improve their return on customer investment by reducing service cost, improving customer retention and increasing revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO ABN AMRO Algemene Bank Nederland-Amsterdam Roterdam Bank (Dutch bank) , TiVo, British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. (BT), National Geographic Television, LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH , Neuf Telecom and United Online (Juno/NetZero). A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation, ClientLogic is among the top five global customer care providers, managing more than half a million customer interactions each day of the year. For more information, please visit http://www.clientlogic.com. About "The Black Book of Outsourcing" Released in April 2005 by Wiley Publishers, "The Black Book of Outsourcing" (Douglas Brown, Scott Wilson) continues to be the world's best-selling book on outsourcing, on the major booksellers' lists for over 60 consecutive weeks. The authors are the principals of the not-for-profit outsourcing advisory firm, Brown-Wilson Group of Clearwater, Florida and are adjunct professors of Syracuse University's Outsourcing Management Institute. For more information, please visit: www.theblackbookofoutsourcing.com. |
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