ClientLogic Partners With vCustomer to Expand Off-Shore Email and Chat Support Services.Business/Technology EditorsNASHVILLE, Tenn.--(BUSINESS WIRE)--April 23, 2001 Partnership Delivers Cost-Effective, Around-the-Clock eMail and Chat Support for Companies Worldwide ClientLogic Corporation, an international provider of customer management services, and vCustomer Corporation, a leading supplier of outsourced customer management solutions through India, today announced a strategic partnership to provide eMail and Live Chat services from vCustomer's contact centers in New Delhi New Delhi (dĕl`ē), city (1991 pop. 294,149), capital of India and of Delhi state, N central India, on the right bank of the Yamuna River. and Mumbai (Bombay), India. vCustomer's superior network infrastructure, global experience and strong quality focus will provide new and existing ClientLogic clients with high quality, cost-effective customer management and support. ClientLogic boasts international expertise and scalable infrastructure: ClientLogic's 12,000+ associates, conversant CONVERSANT. One who is in the habit of being in a particular place, is said to be conversant there. Barnes, 162. in 19 languages, serve clients from 53 facilities in 11 countries. The company began offering eMail support more than five years ago and is expanding its eMail and Chat services because it understands that customers prefer numerous options for communicating--phone, fax, eMail, Chat, Self-Help, and mail. Given these multi-channel expectations, it is critical to manage the customer relationship across every touch point. "Our clients depend on us to provide the most comprehensive and cost-efficient customer care solution on the market," said Julie Casteel, chief solution planning officer, ClientLogic. "The expansion of our eMail and Chat services through key partnerships with industry leaders like vCustomer demonstrates our commitment to providing our clients' customers with high-quality, personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service and consistent messaging across channels, media and countries." ClientLogic selected vCustomer as a partner based on its state-of-the-art, off-shore contact centers, global network infrastructure and experienced management team. vCustomer's ability to quickly scale off-shore service centers in Mumbai (Bombay) and New Delhi and provide superior, around-the-clock eMail, Chat and voice services, provides a huge competitive advantage for ClientLogic's clients. "Companies are faced with global customers demanding multi-channel support options and timely, quality responses," said Sanjay Kumar For the Indian soldier, see . Sanjay Kumar (born Colombo, Sri Lanka, 1962) was the Chairman & CEO of Computer Associates International (now CA, Inc.), until April 2004. He emigrated with his family to the US in 1976 to escape civil unrest in his native Sri Lanka. , vCustomer CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and founder. "Our continued focus on delivering world-class people, processes and technologies for our global clients, combined with ClientLogic's position as a premiere customer-experience management company, makes this a powerful alliance." About vCustomer vCustomer Corporation is a global services company providing integrated customer care solutions to Fortune 1000 companies. Its offerings include inbound and outbound voice, chat, and email services See Internet e-mail service. . This includes customer care billing and account inquiries, traditional customer support, administrative level technical support, remote IT and knowledge management solutions. Through wholly owned contact centers in New Delhi and Bombay, vCustomer leverages the English-speaking talent of a low cost, highly trained workforce, to deliver a compelling off-shore solution at nearly half the cost of domestic competitors. For further information about the company, visit www.vcustomer.com. About ClientLogic ClientLogic is an international provider of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. solutions, including customer contact, marketing and fulfillment services. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. and operates in 53 locations in 11 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Australia. ClientLogic offers its 250+ industry-leading clients an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. |
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion