ClientLogic Named Among Top Five in Annual ''Top 50 Inbound Teleservices Agencies'' Listing; Leading Business Process Outsourcer Makes the Top Five for Second Consecutive Year; Excels in Domestic and International Categories.NASHVILLE -- ClientLogic Corporation, a leading international business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider in the customer care, fulfillment and back office processing industries, today announced that it has been named one of the industry's top five global teleservices providers in the Customer Inter@ction Solutions 20th Annual "Top 50 Teleservices Agencies" listing. Appearing in the "Top 50" listing for the fourth year running, ClientLogic continues to demonstrate its vitality in the teleservices industry by accelerating to the number two position for the Domestic Performer Inbound Teleservices and a number five ranking for International Inbound Teleservices. Customer Inter@ction Solutions' "Top 50" ranking recognizes the largest agencies in the teleservices industry, as measured by the support minutes handled both in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and abroad. ClientLogic provides fully integrated call center, marketing and fulfillment services for 250+ clients in 13 countries and is dedicated to delivering best-in-class customer service across all channels and media. "ClientLogic is proud to be ranked among the top five teleservices companies by Customer Inter@ction Solutions magazine for the second consecutive year," said Julie Casteel, chief global sales and marketing officer at ClientLogic. "The repeat listing is a testament to our successful right-shore outsourcing strategy and our ability to provide consistent levels of quality customer care that help companies build brand loyalty and increase revenue." About ClientLogic ClientLogic is a leading international business process outsourcing (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the customer care, fulfillment and back office processing industries. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic's global footprint spans 47 BPO centers in 13 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Africa and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, Gateway, TiVo, British Telecom (BT), National Geographic Television, LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH , Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top 5 global customer care providers, managing more than 296 million customer interactions. For more information, please visit http://www.clientlogic.com. |
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