ClientLogic Named Among Top Five in Annual `Top 50 Inbound Teleservices Agencies' Listing.Business Editors/High-Tech Writers NASHVILLE--(BUSINESS WIRE)--May 20, 2003 Leading Business Process Outsourcer Makes Big Strides in Customer Inter@ction Solutions' Annual Ranking ClientLogic Corporation, a leading business process outsourcer in the contact center and fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. industry, today announced that it has been named one of the industry's top five teleservices providers in the Customer Inter@ction Solutions 18th Annual "Top 50 Teleservices Agencies" listing. After first breaking into the 2002 "Top 50," ClientLogic continued to demonstrate its vitality vi·tal·i·ty n. 1. The capacity to live, grow, or develop. 2. Physical or intellectual vigor; energy. in the teleservices industry by accelerating to the number 5 position for both the Domestic and Global Performer Inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound Teleservices in 2003. ClientLogic also excelled in several other 2003 "Top 50" categories, ranking number 3 for Inbound Interactive, number 7 for International Inbound, number 13 for Domestic Outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" and number 16 for International Outbound teleservices. "In 2002, the outsourced teleservices industry contracted while ClientLogic grew and outperformed the industry average by 11.6%," said Katrina Howell, industry analyst and program leader at Frost & Sullivan. "ClientLogic's ability to infuse in·fuse v. 1. To steep or soak without boiling in order to extract soluble elements or active principles. 2. To introduce a solution into the body through a vein for therapeutic purposes. intelligence into every transaction goes beyond traditional customer service boundaries. By utilizing all customer management techniques and tools to effectively develop deep, direct customer relationships, ClientLogic will continue to enhance and expand its impact on the market in the coming years." Customer Inter@ction Solutions' "Top 50" ranking recognizes the largest agencies in the teleservices industry, as measured by the support minutes handled both in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and abroad. ClientLogic provides fully integrated call center, marketing and fulfillment services for 250+ clients in 10 countries and is dedicated to delivering best-in-class customer service across all channels and media. In 2002, ClientLogic handled 96.6 million customer care calls, shipped 29.8 million packages and handled 2.1 million customer care e-mails. "At a time when many of our competitors are contracting, ClientLogic continues to expand and deliver best-in-class customer care solutions that increase revenue, lower costs and increase customer loyalty," said Julie Casteel, chief client and account management officer at ClientLogic. "Jumping into the top five for Domestic and Global Inbound teleservices and shining in the other Top 50 categories demonstrates ClientLogic's leadership position in handling a high volume of customer transactions and, more importantly, handling every customer touch with superior quality." About ClientLogic ClientLogic is a leading international business process outsourcer in the contact center and fulfillment industry. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. and operates in 47 locations in 10 countries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. ClientLogic's 250+ industry-leading clients include Sony Corporation, Hewlett-Packard, TiVo, National Geographic Television and Zales.com. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. |
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