ClientLogic Looks Forward To Prosperous 2007 Following Another Record-Breaking Year of Client Wins and Global Growth.Leading Global Customer Care Provider Expands its Global Footprint Across Verticals and Garners Widespread Industry Praise NASHVILLE, Tenn. -- ClientLogic, a leading global business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider, today announced it recorded another successful year of Company and client growth, including multiple client wins and expansions across the globe. ClientLogic significantly broadened and deepened its vertical expertise and developed an innovative culture within the Company and with its clients. "ClientLogic's success is intertwined with our clients' success," said David Garner, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClientLogic. "Everything we do--consistently exceeding client expectations, going beyond basic service levels, and bringing new ideas "New Ideas" is the debut single by Scottish New Wave/Indie Rock act The Dykeenies. It was first released as a Double A-side with "Will It Happen Tonight?" on July 17, 2006. The band also recorded a video for the track. and initiatives to the table--is directed towards satisfying our clients and their customers. We are especially proud of the goals we helped our clients achieve in 2006--from winning J.D. Power awards to increasing sales and customer satisfaction--and are looking forward to an even more successful 2007." Highlights from 2006 include: * New Customer Service Options: ClientLogic expanded its global footprint with the opening of facilities in Las Cruces, New Mexico Las Cruces is a city in Doña Ana County, New Mexico, United States. As of the 2000 census, the city had a total population of 74,267. The population was 86,268 as of the 2006 census estimate, making it the second largest city in the state. and Sudbury, Ontario, Canada, creating 900 new jobs within the Company. ClientLogic also increased its Latin American presence with the expansion of its Panama facility. * Awards and Accolades: ClientLogic received vast industry praise, including ranking as one of Gartner, Inc.'s top-five international call center companies as reported in BusinessWeek and being awarded the Microsoft Global Outsourcing Vendor Excellence Award. ClientLogic also helped nine of its clients receive a total of 24 awards from J.D. Power and Associates for excellence in customer satisfaction. * Expanded Vertical Expertise: ClientLogic significantly increased its vertical expertise and profile with major client wins and expansions in multiple industries, including wireless, online gaming, financial services and travel. * "Vision. Passion. Purpose." Culture: ClientLogic adopted a "Vision. Passion. Purpose." (VPP VPP Voluntary Protection Program (OSHA) VPP Velocity Prediction Program (to predict sail boat performance) VPP Virtual Presence Protocol VPP Volts Peak to Peak VPP Virtual Presence Post ) culture developed by associates to create a unique and invigorating in·vig·or·ate tr.v. in·vig·or·at·ed, in·vig·or·at·ing, in·vig·or·ates To impart vigor, strength, or vitality to; animate: "A few whiffs of the raw, strong scent of phlox invigorated her" environment to drive client success. This VPP culture resulted in positive associate satisfaction survey scores and increased client service levels. * Thought Leadership: ClientLogic continues to be a leading authority in the customer care industry, providing commentary to a variety of business, trade and vertical publications, including The Wall Street Journal, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Magazine and Wireless Week. * Creating a New Global Customer Care Leader: ClientLogic and SITEL announced that they have entered into a definitive merger agreement. The combined companies will create a business process outsourcing provider with one of the most diverse client bases, service offerings and geographic footprint in the industry. About ClientLogic ClientLogic is a leading global business process outsourcing (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the customer care and back office processing industries. ClientLogic's global footprint spans 49 facilities in 13 countries throughout North America, Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients improve their return on customer investment by reducing service cost, improving customer retention and increasing revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, British Telecom (BT), LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH , Neuf Telecom and United Online (Juno/NetZero). A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation, ClientLogic is among the top five global customer care providers, managing more than half a million customer interactions each day of the year. For more information, please visit http://www.clientlogic.com. |
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