ClientLogic Expands Into Asia-Pacific Region; ClientLogic Opens Headquarters and Announces Partnership, Merger and Acquisition Intentions for the Asia-Pacific Region.Business Editors & Technology Writers SYDNEY, Australia--(BUSINESS WIRE)--Jan. 22, 2001 ClientLogic Corporation, an international provider of customer management services, today announced the opening of a new headquarters in Sydney, Australia for their strategic expansion into the Asia-Pacific region. ClientLogic Asia-Pacific, led by Frank Loubaresse, is focused on leveraging the strength and expertise of ClientLogic North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe to service clients in Australia, Japan and Southeast Asia Southeast Asia, region of Asia (1990 est. pop. 442,500,000), c.1,740,000 sq mi (4,506,600 sq km), bounded roughly by the Indian subcontinent on the west, China on the north, and the Pacific Ocean on the east. . ClientLogic has been serving clients out of Australia since June of 2000, but the opening of an official headquarters signals their plan for aggressive growth in the region. ClientLogic is an outsourced customer management powerhouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment. in North America and Europe, boasting 9,000 employees and 49 facilities in 11 countries. ClientLogic provides its 250+ global industry-leading clients an integrated suite of services, including customer-contact, fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. and database marketing solutions. ClientLogic's strategy for the Asia-Pacific region is to enhance its current operations through selective relationships with best-of-breed regional organizations in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. space. "A tremendous opportunity exists for ClientLogic to win new clients and dominate the Asia-Pacific outsourced customer management market. To speed our expansion plans, we are very interested in regional partnerships, mergers and acquisitions with companies who value quality service as much as we do. This entree into the Asia-Pacific region is part of our strategic plan to grow operations and enhance customer management solutions to our global clients," says Frank Loubaresse, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClientLogic Asia-Pacific. Tom Harbison, ClientLogic's Chairman of the Board of Directors, agrees: "The Asia-Pacific expansion is an external demonstration of our internal client-centric organizational philosophy. We are moving into the region to accelerate the international growth of our existing clients - we anticipate increasing client interest and requirements in this dynamic area of the world." The new ClientLogic Asia-Pacific headquarters is located at:
ClientLogic
MLC Centre No. 67
19-29 Martin-Place
Sydney, NSW 2000 Australia
Phone: +61 292 382 331
Fax: +61 292 211 987
franklou@clientlogic.com
About ClientLogic ClientLogic is an international provider of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. solutions, including marketing, customer-contact and fulfillment services. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, TN and operates in 49 locations in 11 countries throughout North America, Europe and Australia. ClientLogic offers its 250+ industry-leading clients an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. |
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