ClientLogic Enters Multi-Year Contract with SBC SMART Yellow Pages for Directory Distribution Services in California and Nevada.Business Editors/High-Tech Writers NASHVILLE--(BUSINESS WIRE)--Feb. 18, 2003 ClientLogic, the leading business process outsourcer in the contact center and fulfillment industry, today announced it has entered a multi-year contract to deliver SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. SMART Yellow Pages in the publisher's west region. Under the terms of the agreement, ClientLogic will deliver approximately 34 million SBC directories each year in California and Nevada. ClientLogic will integrate its fulfillment and logistics operations with Turtle Ridge Media Group (TRMG TRMG The Risk Management Group (UK) ), a Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. based, international hand-distribution company specializing in the distribution of materials for the publishing and consumer marketing industries. "We're excited about our new partnership with ClientLogic and the benefits it will bring to our business," said Henry Arnold, vice president of publishing for SBC. ClientLogic uses inventory management, on-line reporting and delivery validation methods to meet its client's requirements. "ClientLogic has a proven track record in the fulfillment and contact center industry, with a 99.8% accuracy rating on deliveries, and received Call Center of the Year honors for its Contact Center Management division's excellence in 2002," said Julie Casteel, chief client and account management officer of ClientLogic. "ClientLogic also has demonstrated its flexibility and speed of implementation with custom solutions." The partnership of ClientLogic and Turtle Ridge provides fulfillment services, specialized deliveries, item processing and lettershop services for some of the most well-respected companies in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Europe including Wal*Mart Stores, National Geographic Television, Lowes, Home Depot The Home Depot (NYSE: HD) is an American retailer of home improvement and construction products and services. Headquartered in Vinings, just outside Atlanta in unincorporated Cobb County, Georgia, Home Depot employs more than 355,000 people and operates 2,164 big-box , Logitech, Eziba, Wet Seal Wet Seal is a young women's clothing retailer headquartered in Foothill Ranch, California. It carries moderately priced brand name and company-designed apparel and accessories. The company was founded in Newport Beach, California by Lorne Huycke in 1962 as "Lorne's. and Chevron Texaco. ClientLogic and TRMG processed a total of approximately 80 million packages and items in 2002. About ClientLogic ClientLogic is an international provider of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. solutions, including customer contact, fulfillment and marketing services. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee and operates in 47 locations in 10 countries throughout North America, Europe and Asia. ClientLogic's 250+ industry-leading clients include Sony Corporation, Gateway, TiVo, National Geographic Television and Zales.com. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. About SBC Communications SBC SMART Yellow Pages are published by companies of SBC Communications Inc. (www.sbc.com), one of the world's leading data, voice, Internet and directory providers. Through its world-class networks, SBC companies provide a full range of voice, data, networking and e-business services, as well as directory advertising and publishing. SBC Directory Operations publishes more than 880 Yellow Pages titles and provides access to one of the fastest growing online directories at www.SMARTpages.com. A Fortune 30 company, America's leading provider of high-speed DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary Internet Access services, and one of the nation's leading Internet Service Providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. , SBC companies currently serve 58 million access lines nationwide. In addition, SBC companies own 60 percent of America's second largest wireless company, Cingular Wireless, which serves more than 22 million wireless customers. Internationally, SBC companies have telecommunications investments in 25 countries. About Turtle Ridge Media Group Turtle Ridge Media Group (TRMG) is an International alternate-to-postal-delivery company specializing in telephone directory distribution. The company is headquartered in Gardena, CA, a Los Angeles suburb. TRMG is a pioneer in combining geographic information with specific audience demographics to generate state-of-the-art, highly targeted information. This information is used to provide research, mapping, and distribution of advertising, samples and informational products to the pre-identified households. Current TRMG clients include: Chevron Texaco, Home Depot, Procter & Gamble, The LOS ANGELES TIMES Los Angeles Times Morning daily newspaper. Established in 1881, it was purchased and incorporated in 1884 by Harrison Gray Otis (1837–1917) under The Times-Mirror Co. (the hyphen was later dropped from the name). , BP Arco, Lowe's Hardware, Best Buy and telephone directory companies nationally. For more information about the company, visit www.turtleridge.net. |
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