ClientLogic Continues to Win Customer Service Awards and High Praise from Industry Groups, Media and Clients.Leading Customer Care Outsourcer Receives Worldwide Recognition; Helps Clients Win a Total of 24 J.D. Power and Associates Awards NASHVILLE, Tenn. -- ClientLogic, a leading global business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in provider, today announced it received a record number of customer service awards and recognition from industry groups, media and clients in 2006. The customer care outsourcer took home awards at the local, regional, global and community level and helped clients win an impressive 24 J.D. Power and Associates Awards for excellence in customer satisfaction across industries. ClientLogic was also awarded the Microsoft Global Outsourcing (MGO MgO Magnesium Oxide (chemistry) MGO Metal Gear Online (gaming MGO Marine Gas Oil (marine fuel) MGO Main Geophysical Observatory (Russia) ) Vendor Excellence Award for demonstrating "excellence in quality of service." MGO selected ClientLogic over 50 other outsourcing vendors worldwide and honored ClientLogic for its 14 years of service to the company. "ClientLogic's impressive collection of 2006 awards from clients, media, industry groups, community leaders and local governments is a testament to the hard work of our associates and the strong, long-term relationships we have with our clients," said David Garner, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClientLogic. "Being recognized at so many levels reflects our passion for being the best customer care provider in the industry and we look forward to raising the bar even higher in 2007." ClientLogic's 2006 global, regional, industry and community awards include: Customer Care Industry Awards * Frost & Sullivan Customer Service Leadership Award for the successful deployment of its European Resource Optimization Centre (EROC EROC East Rutherford Operations Center (East Rutherford, NJ; Federal Reserve Bank) EROC Electronic Revival Of Communication (band) ), which is a center designed to maintain effective and efficient operations across ClientLogic's global network to deliver exemplary service to clients and their customers * Highest-ranked global customer care company in The International Association of Outsourcing Professionals (IAOP IAOP International Association of Outsourcing Professionals ) 2006 Global Outsourcing 100 awards; as seen in Fortune magazine * One of Gartner, Inc.'s top five international call center companies as reported in BusinessWeek's Special Report on The Future Of Outsourcing: www.businessweek.com/magazine/content/06_05/b3969407.htm * J.D. Power and Associates presented 24 awards to nine ClientLogic clients for customer service excellence across cable/satellite, ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. , wireless and travel categories * One of the 50 best managed global outsourcing vendors of 2006 by the authors of The Black Book of Outsourcing Media Awards * ContactCenterWorld's 2006 Global Trainer of the Year and EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. Regional Trainer of the Year awarded to ClientLogic's Jenny Woodrow * Customer Inter@ction Solutions' CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award for the sixth-straight year * Ranked #4 in Customer Inter@ction Solutions' Top 50 Teleservices Agencies Rankings, ranked #6 internationally Regional Awards * European Call Centre Team Leader of the Year Award presented to Operations Manager Celia Staub * Philippine President Gloria Macapagal-Arroyo presented ClientLogic with The Philippine Economic Zone Authority's (PEZA PEZA Philippine Export Zone Authority ) Outstanding Employer Award for job creation, associate morale and community involvement * Best Call Center Agents, Pasig City from the Philippine National Council for Product and Service Quality * Best Managed Philippine Brand from the Philippine Star Brand Community Development Awards * Employer of the Year and Local Employer of Excellence from Southeast Texas Workforce Development organization for efforts in relocating agents after Hurricane Rita and STARS Champion for helping 39 people on welfare become gainfully gain·ful adj. Providing a gain; profitable: gainful employment. gain  ful·ly adv. employed * 2005 Advocate Award from United Way of Metropolitan Nashville To read more details about ClientLogic's award-winning news, please visit: http://www.clientlogic.com/our_news/index.html About ClientLogic ClientLogic is a leading global business process outsourcing (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider in the customer care and back office processing industries. ClientLogic's global footprint spans 49 facilities in 13 countries throughout North America, Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients improve their return on customer investment by reducing service cost, improving customer retention and increasing revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, British Telecom (BT), LTU LTU Luleå Tekniska Universitet (Luleå University of Technology; formerly Luleå Tekniska Högskola) LTU Lithuania LTU La Trobe University (Australia) LTU Lufttransport-Unternehmen GmbH , Neuf Telecom and United Online (Juno/NetZero). A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is among the top five global customer care providers, managing more than half a million customer interactions each day of the year. For more information, please visit http://www.clientlogic.com. |
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