ClientLogic Begins 2004 with Resounding Success; On the Heels of Acquiring Service Zone, ClientLogic Confirms Market Leader Position with 13 Client Wins, Expansions and Renewals.Business Editors NASHVILLE, Tenn.--(BUSINESS WIRE)--April 12, 2004 ClientLogic Corporation, a leading international business process outsourcer in the contact center and fulfillment industry, today announced it has begun 2004 with considerable momentum, winning an impressive roster of new clients as well as client expansions and renewals. These wins are across ClientLogic's entire "right-shore" network of on-shore, nearshore near·shore n. The region of land extending from the backshore to the beginning of the offshore zone. near and offshore sites. This sales success follows ClientLogic's acquisition of Service Zone Holdings, Inc. of Brandon, FL. in January 2004, which provided ClientLogic clients expanded global contact center options and a dynamic workforce. The strength of ClientLogic's first quarter results reflects continued client confidence in the company's ability to deliver high-quality outsourced customer support and customer management solutions. ClientLogic's robust quarter included six new client wins accounting for just over $50MM in contracts and seven client renewals and expansions of existing client relationships adding contact center seats and services. With this success, ClientLogic has solidified its position as a leader in providing end-to-end customer management solutions for the OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and and ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. markets. In addition, several of the new and expanded clients are leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and insurance industries, providing ClientLogic significant traction in this market. "ClientLogic is on the way to fulfilling its vision to be the leading Business Process Outsourcer in the contact center and fulfillment industry. We started the first quarter by acquiring Service Zone, which gave ClientLogic the additional scale and talent to help continue meeting our clients needs and objectives," said David Garner, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClientLogic. "With additional contact centers on-shore, nearshore and offshore, we can strategically assist our clients in finding the right-shore for their outsourcing ventures. This enhanced capability and continued focus on operational excellence contributed to a phenomenal spate in client growth and puts ClientLogic in a competitive position for continued growth." ClientLogic's right-shore strategy is at the center of the company's growth. The Service Zone acquisition expanded ClientLogic's international presence with a 1500 seat contact center in Pasig City The City of Pasig (Filipino: Lungsod ng Pasig) is one of the cities and municipalities that make up Metro Manila in the Philippines. It used to be the capital of the province of Rizal before Metro Manila was formed. , Philippines. In addition to this new offshore geographic service option, ClientLogic clients have access to eight additional U.S. facilities in cost effective markets. In total, ClientLogic now operates in 12 countries: USA, Canada, Austria, France, Germany, India, Ireland, Mexico, Spain, The Netherlands, The Netherlands, The officially Kingdom of The Netherlands byname Holland Country, northwestern Europe. Area: 16,034 sq mi (41,528 sq km). Population (2005 est.): 16,300,000. Capital: Amsterdam. Seat of government: The Hague. Most of the people are Dutch. Philippines and the UK through 52 locations including 39 contact centers, 7 fulfillment and response processing facilities and administrative offices. About ClientLogic ClientLogic is a leading international business process outsourcer in the contact center and fulfillment industry. A subsidiary of Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. , ClientLogic is headquartered in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. and operates in 52 locations in 12 countries throughout North America, Europe and Asia. ClientLogic's 250+ industry-leading clients include Sony Corporation, Gateway, TiVo, National Geographic Television and United Online. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. |
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