ClientLogic Announces Enhanced Internet Customer-Care Solutions.NASHVILLE, Tenn.--(BUSINESS WIRE)--Nov. 9, 1999-- ClientLogic Corporation, a leading provider of infrastructure solutions to technology and Internet companies, announced today a partnership with eShare Technologies (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ESHR ESHR Eastern Shore Railroad, Inc. ESHR Essential Health and Safety Requirements ), a total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. ClientLogic leverages eShare's NetAgent(TM) software, the first integrated Web customer interaction solution that combines e-mail management with live interaction for eBusinesses, in support of ClientLogic's Internet customer-care solutions. "NetAgent enhances our existing Internet customer-care solutions, allowing ClientLogic to better manage e-mail traffic and engage in instant dialogs with visitors to clients' Web sites," said Bob Fetter, chief marketing officer at ClientLogic. "ClientLogic associates will manage customer e-mail histories, push Web pages and files, and conduct real-time text chat. In addition, ClientLogic will provide customer self-service tools and automated-response services to answer common e-care questions on behalf of clients." ClientLogic incorporates NetAgent into its existing Primus(R) knowledge-base and Vantive customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) applications, adding significant value for its clients. Primus, a leader in Web-based problem resolution and knowledge-management software, provides solutions that enable businesses to deliver superior customer service and support to maintain a competitive advantage in the e-business marketplace. ClientLogic uses Primus software and services to create, capture, reuse and share up-to-the-minute knowledge that can be easily accessed to solve problems, answer questions or find options for customers on the spot. ClientLogic's tentative timeline for full implementation of the NetAgent e-care tool is slated for the end of the year. About eShare Technologies eShare Technologies (NASDAQ: ESHR) is the leading total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. Its customers include leading organizations in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , retail, media and communication industries such as 1-800-Flowers, AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. , First USA, Citigroup, American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Dun and Bradstreet, Lycos and AT&T WorldNet. The company's Web addresses are http://www.eshare.com and http://www.melita.com. About ClientLogic Corporation ClientLogic Corporation is a leading provider of infrastructure solutions to technology and Internet companies. ClientLogic helps its clients acquire, retain and maximize the lifetime value of customer relationships, making ClientLogic the service engine of the new economy. ClientLogic is a subsidiary of Onex Corporation Onex Corporation TSX: OCX is a Toronto based investment firm. It was founded in 1983 by Gerry Schwartz. Today it is a publicly traded company but Schwartz has 67.6% of the voting control and continues to serve as Chairman and CEO. of Toronto, a Canadian diversified company diversified company A company engaged in varied business operations not directly related to one another. A diversified company is less likely to suffer either a collapse or a spectacular gain in earnings compared with a firm concentrating its operations in a with annual consolidated revenues of $14 billion, consolidated assets of $11 billion and 58,000 employees. Onex shares are traded on the Toronto and Montreal exchanges under the stock symbol OCX (OLE Control EXtension) A component software technology from Microsoft that enables a Windows program to add functionality by calling ready-made components. Generally called "OLE controls" or "OLE custom controls," they appear to the end user as just another part of . For more information about ClientLogic, visit www.clientlogic.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion