ClientLogic Adds India to Global Network in Joint Venture with ITC Infotech.
NASHVILLE, Tenn.--(BUSINESS WIRE)--Feb. 24, 2003
ITC Infotech Partners with ClientLogic to Provide Reliable,
High-Quality Offshore IT-Enabled Services
ClientLogic Corporation, the leading international provider of business process outsourcing (BPO) in the contact center and fulfillment industry, today announced the opening of a new, multi-channel customer contact center in Bangalore, India. Through the joint venture with ITC Infotech India Ltd.--a 100 percent subsidiary of ITC Ltd., which is among the top five private sector companies in India--ClientLogic is extending its global presence and widening its leadership position in the BPO industry.
The new contact center on ITC Infotech's 35-acre Bangalore, India, campus is another node in ClientLogic's global customer care network and answers the market's need for scalable, cost-effective customer care services of the highest quality. ClientLogic selected ITC Infotech as its partner based on the company's market leadership position in India, financial stability ($4 billion US), established high-speed communications and redundant data recovery operations. Together, ITC Infotech and ClientLogic plan to grow the current 450-seat contact center to 1,500 seats in 2003. ClientLogic will handle offshore customer care for three or more international Fortune 500 companies by the end of Q2, 2003.
"ClientLogic's joint venture with ITC Infotech is a key strategy for ClientLogic that provides our clients with a true, Best-In-Class offshore solution," said Mark Briggs, CEO of ClientLogic. "Both ClientLogic and ITC Infotech have a heritage of leadership and a strong desire to provide outsourced solutions that reduce the service costs of our clients, improve their customer retention and increase their revenue per customer. This new offshore center allows us to do that on a global basis."
Outsourcing business processes such as customer care, IT and IT-related services to offshore venues is becoming increasingly popular. According to McKinsey & Co., 203 of the top Fortune 1000 companies outsource IT and IT-related service business to India. A recent Gartner Dataquest survey of 917 companies found that 40% of respondents have more than $1 million earmarked for upcoming offshore service initiatives, 70% of which will take place in India.
"Our joint venture with ClientLogic is a perfect blending of mutual expertise in people, process and technology," said Sanjay Verma, Managing Director of ITC Infotech India Ltd. "Together we will set a new standard for offshore customer care that bridges the cost-effective solutions today's companies demand and the high-quality care customers deserve. The ClientLogic-ITC Infotech Joint Venture is expected to grow into one of the largest IT enabled services (ITeS) businesses in India."
ClientLogic is a leading international business process outsourcer in the contact center and fulfillment industry. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is headquartered in Nashville, Tennessee and operates in 47 locations in 10 countries throughout North America, Europe and Asia. ClientLogic's 250+ industry-leading clients include Sony Corporation, Hewlett-Packard, TiVo, National Geographic Television and Zales.com. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com.
About ITC Infotech India Limited
ITC Infotech, a wholly owned subsidiary of ITC Limited, is an SEI CMM Level 5 IT services company. Through alliances with Microsoft, Sun, IBM, Interwoven and PTC, it offers solutions in the areas of e-Business, Knowledge Management, Web Content Management and Collaborative Product Commerce. It has created a Microsoft Centre of Excellence in E-commerce and a unique Sun iPlanet Proof-of-Concept center to showcase pilot solutions to their global customers in the industry verticals of Banking & Finance, FMCG, Manufacturing, Retail, Agri-business and Hospitality. Its clients include Abbey National, BAT, Pharmacia and Sony among others. For further information about the company, visit www.itcinfotech.com.