ClickSoftware integrates ClickSchedule 7.1 and mySAP CRM 3.1. (Strategic Alliances).

ClickSoftware, provider of service optimization solutions, released the integration of ClickSchedule, its optimized scheduling solution, with the mySAP Customer Relationship Management (CRM) Release 3.1 c-business solution, The integration aims to provide mySAP CRM 3.1 customers with the ability to deploy the appointment booking and scheduling optimization capabilities of ClickSchedule, The offering extends the collaboration between ClickSoftware and SAP AG established in SAP R/3, and leverages the mySAP CRM 3.1 built-in business connector to ClickSchedule. Using ClickSchedule, call center representatives using the mySAP CRM 3.1 Customer Interaction Center can more efficiently offer service appointment times that best suit the customer and can be fulfilled at the lowest cost to the company. Additionally, appointment re-scheduling can be optimally accomplished to minimize impact to customer satisfaction and service efficiency. ClickSchedule includes scheduling policies, workflow, escalation alerts and user-int erface editing, which are integrated with mySAP CRM 3.1. Software installation requires no further development or programming, so business managers can configure a tailored solution for mySAP CRM 3.1 for faster deployment.