ClickSoftware Releases the Integration Between ClickSchedule 7.1 and mySAP CRM 3.1.Business Editors/High-Tech Writers LISBON, Portugal--(BUSINESS WIRE)--Sept. 3, 2002 Demonstrating faster customer response and appointment scheduling at SAPPHIRE(R)2002 Lisbon, September 4-6 ClickSoftware (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CKSW), the leading provider of service optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. solutions, released the integration of ClickSchedule, its optimized scheduling solution, with the mySAP(TM) Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) Release 3.1 e-business solution. This integration provides mySAP CRM 3.1 customers the ability to rapidly deploy the industry-leading appointment booking and scheduling optimization capabilities of ClickSchedule. The offering extends the collaboration between ClickSoftware and SAP AG (company) SAP AG - (Systeme, Anwendungen, Produkte in der Datenverarbeitung - German for "Systems, Applications and Products in Data Processing") A company from Germany that sells the leading suite of client-server business software. The US branch is called SAP America. established and successfully proven in SAP(R) R/3(R), and leverages the mySAP CRM 3.1 built-in Business Connector to ClickSchedule. Using ClickSchedule, call center representatives using the mySAP CRM 3.1 Customer Interaction Center can more efficiently offer service appointment times that best suit the customer and can be fulfilled ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. at the lowest cost to the company. Additionally appointment re-scheduling can be optimally accomplished to minimize impact to customer satisfaction and service efficiency. "Organizations have to balance the time and cost of implementing new technology with the need to continue their core work, and respond to customer demands for help in the most efficient and effective way," said Corey Leibow, Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. at ClickSoftware. "ClickSchedule integration for mySAP CRM 3.1 further enables customers to more quickly realize their return on investment while at the same time offers improved customer service. Our relationship with SAP further increases the value that customers can derive from our complementary solutions." ClickSchedule includes scheduling policies, workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. , escalation es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. alerts, and user-interface editing, which are integrated with mySAP CRM 3.1. Software installation requires no further development or programming, so business managers can easily configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. a tailored solution for mySAP CRM 3.1 for fast deployment. SAP will demonstrate the integration of mySAP CRM 3.1 with ClickSchedule at SAPPHIRE(R) 2002 Lisbon, September 4 - 6. Attendees can view demonstrations of the solution in SAP Booth DP 04 RM and learn additional information about ClickSchedule and service optimization at ClickSoftware Booth RM 3.5, Hall 3. About ClickSoftware ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization suite includes strategic and tactical workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce , optimized service scheduling, intelligent problem resolution, wireless workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, CA. with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com SAP, mySAP, SAPPHIRE, R/3 and all other SAP product and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries. All other trademarks are the property of their respective owners. This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements. Photos available upon request |
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