ClickSoftware Provides AT&T Canada With Preventive Maintenance of Network Elements and Robust New Dispatch Functionality.Business Editors/High-Tech Writers CAMPBELL, Calif.--(BUSINESS WIRE)--Jan. 8, 2002 ClickSoftware (Nasdaq:CKSW), a leading provider of service chain optimization solutions for service organizations, announced today that AT&T Canada, Toronto, Canada, has selected ClickSoftware's ClickSchedule module to ensure optimal operation of its internal network elements. The Canada-wide implementation will automate the dispatching function while improving process efficiencies in responding to customer appointments. "We selected ClickSchedule because it provides us with an automated system for scheduling proactive preventive maintenance The routine checking of hardware that is performed by a field engineer on a regularly scheduled basis. See remedial maintenance. preventive maintenance - (PM) To bring down a machine for inspection or test purposes. See provocative maintenance, scratch monkey. for all of our network elements, including switches and SONET equipment," said David Rector RECTOR, Eccl. law. One who rules or governs a name given to certain officers of the Roman church. Dict. Canonique, h.v. , Director, Operations Planning & Support, AT&T Canada. "Preventive maintenance ensures optimal operation of the network elements to further maximize the performance and reliability of our world class network. This will help us maintain a high level of service for our customers." ClickSoftware's end-to-end ServiceOptimization Suite allows service organizations to maximize revenue and customer responsiveness while minimizing costs. The suite includes strategic and tactical workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce , optimized service scheduling, intelligent problem resolution, wireless workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , and business analytics, connecting all organizational levels, all business units and all functions. "We're pleased to work with AT&T Canada," said Dr. Moshe BenBassat, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClickSoftware. "ClickSoftware's solution had the features that AT&T Canada wanted and will link with their current enterprise systems' architecture. The Intranet- and web-based systems allow AT&T Canada to use existing data files and structures when communicating within its national workforce. Our solution offers a high level of flexibility in meeting the various needs of company managers." ABOUT CLICKSOFTWARE ClickSoftware is a leading provider of end-to-end service chain optimization solutions that maximize revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, CA. with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, please call 408/377-6088 or 888/438-3308 or visit www.clicksoftware.com. ABOUT AT&T CANADA AT&T Canada is Canada's largest national competitive broadband business services provider and competitive local exchange carrier and a leader in Internet and E-Business Solutions. With over 18,600 route kilometers of local and long haul Long distance. Long haul implies traversing a state or a country. Contrast with short haul. broadband fiber optic network, world class data, Internet, web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. and e-business enabling capabilities, AT&T Canada provides a full range of integrated communications products and services to help Canadian businesses Canadian Business is the longest-publishing business magazine in Canada. It was founded in 1928 as The Commerce of the Nation, the organ of the Canadian Chamber of Commerce. The magazine was renamed Canadian Business in 1933. communicate locally, nationally and globally. AT&T Canada Inc. is a public company with its stock traded on the Toronto Stock Exchange Toronto Stock Exchange (TSE) Canada's largest stock exchange, trading approximately 1,200 company stocks and 33 options. under the symbol TEL TEL Telephone TEL Telegram TEL Telugu (langauge) TEL Terrorist Exclusion List TEL Technology-Enhanced Learning TEL Transporter-Erector-Launcher TEL Tetra-Ethyl Lead TEL Team Deutsche Telekom .B and on the NASDAQ National Market System under the symbol ATTC ATTC Addiction Technology Transfer Center ATTC Aboriginal Tourism Team Canada (now Aboriginal Tourism Canada) ATTC Aviation Technical Test Center ATTC Advanced Television Test Center ATTC Austrian Traffic Telematics Cluster . Visit AT&T Canada's web site, www.attcanada.com for more information about the company. This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements. |
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