ClickSoftware Lands Major Contract with Telstra; Workforce Optimization Contract with Australia's Communication Giant is one of the Largest in Industry.

Business Editors/High Tech Writers

CAMPBELL, Calif.--(BUSINESS WIRE)--Dec 21, 2001

ClickSoftware (Nasdaq: CKSW), a leading provider of service chain optimization solutions for service organizations, has announced the licensing of its Service Optimization Suite Version 7.0 to Telstra, Australia's leading carrier providing a full range of data, Internet and voice services in the Asia Pacific region.

Telstra is one of the largest integrated companies in the Asia Pacific region. Their mission is to provide every Australian with reasonable access to standard telephone service, payphone service and digital data services. Telstra is also committed to providing the highest level of customer service and in an effort to do this, they have become one of the most sophisticated communication and information services companies in the world.

Telstra will use ClickSoftware's Service Optimization 7.0 to optimize their entire service operations and to manage over 7,000 technicians for service calls. This newly released version provides a technology break-through by being the first service optimization solution to utilize dynamic load balancing architecture, enabling virtually infinite scalability..

"We are proud that our Service Optimization Suite Version 7.0 was selected by Telstra. said Dr. Moshe BenBassat, CEO of ClickSoftware. Our ServiceOptimization suite is the most comprehensive, flexible and scalable solution currently available and was created to meet the needs of the world's largest service organizations such as Telstra."

ABOUT TELSTRA

Telstra is Australia's leading telecommunications carrier and a world-class fully integrated, full service provider across wireline, ADSL, HFC, satellite and digital wireless networks and platforms. Telstra has more than 10 million household, business and wholesale customers. Telstra is Australia's leading ISP, has the most highly accessed family of internet portals and sites and provides entertainment and multimedia content over its broadband network and through its Pay-TV joint venture.

Telstra owns and operates one of the most technologically advanced networks, offering end-to-end solutions ranging from broadband, IP, mobile and intelligent network services, to voice and data network hubs, call centres, and advanced multimedia and e-commerce applications. It has business operations in North America, UK/Europe and the Asia-Pacific region.

A top tier global carrier with total 2000/0a revenue of A$23.1 billion (US$11.8 billion), Telstra placed 112th in Business Week's 2001 Global 1000 ranking of the world's most valuable companies by market value.

ABOUT CLICKSOFTWARE

ClickSoftware is the leading provider of end-to-end service chain optimization solutions that maximize revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, CA. with offices throughout the United States, Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, please call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com.

This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements.

ClickSchedule and ClickAnalyze are registered trademarks of ClickSoftware, Inc.

All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only