ClickSoftware Announces First Intelligent Capacity Planning Tool for the Service Industry.

Business Editors/High-Tech Writers

CAMPBELL, Calif.--(BUSINESS WIRE)--Oct. 5, 2000

ClickPlan Brings Sophisticated Capacity Planning

Capabilities to the Service Sector

ClickSoftware Technologies Ltd. (Nasdaq:CKSW) today announces the release of ClickPlan, a key component in ClickSoftware's Service Chain Optimization Suite.

ClickPlan is an intelligent, Web-based planning tool to be used by service managers for high-level resource allocation based on their forecasted workload.

ClickPlan provides intelligent capacity planning capabilities that enable managers to optimize the allocation of resources to forecasted service demand. ClickPlan also enables service managers to easily compare anticipated demand with available resources.

The introduction of ClickPlan is being accompanied by the company's introduction of ClickMobile, the first integrated, optimized scheduling solution for PDA-equipped mobile field service personnel.

"With ClickPlan, the multi-trillion dollar service sector has access, for the first time, to the kind of intelligent, automated capacity planning previously found only in manufacturing industries," said Amit Bendov, vice president of Product Marketing for ClickSoftware. "But instead of planning based on machine and factory capacity and materials availability, ClickPlan focuses on a human service workforce, taking into consideration people-specific attributes such as skills, mobility, overtime, preferences, and vacation requests."

ClickPlan's service capacity planning functionality enables improved resource utilization and better service by identifying and resolving workforce shortages, surpluses, and imbalances weeks and even months in advance. ClickPlan compares forecasted workload (such as an increase in installation orders following a major promotional push) with actual work already allocated and scheduled among current service personnel.

ClickPlan analyzes the forecasted work by timeframe, job type, skill requirements, and geographic territory. It analyzes available and allocated resources while taking into consideration hours worked, overtime policies, work rules, service level commitments, holidays and vacations, and other factors that influence the capacity of the service force. As resources are allocated, ClickPlan highlights potential shortages, surpluses, and imbalances in the workforce.

"With ClickPlan, every organization can easily perform sophisticated service demand capacity planning and avoid costly surprises," explained Bendov. "While schedule optimization maximizes the utilization of the existing workforce, ClickPlan's capacity planning provides the analytical tools so that you have the right workforce capacity in place. Managers constantly ask themselves questions such as: How many people do I need, and with what skill mix? Should I hire, train, or should I outsource? Would temporarily moving resources from one area to another make sense? How many vacations can I approve in a given month? ClickPlan can help answer these questions, and more," Bendov added.

"Over four years ago we pioneered the field of service chain optimization," said Moshe BenBassat, CEO and chairman of ClickSoftware. "It is exciting to see such momentum in this field. ClickSoftware is committed to continuing to expand its product offerings to cover all business roles in a service organization. This includes our Service Chain Optimization Suite of integrated tools to automate the entire service operation from initial forecasting and planning through diagnostics, scheduling, monitoring, and service completion. As the service sector's first intelligent capacity planning tool, ClickPlan delivers a number of benefits. These include increased resource utilization and improved service through centralized, Web-based forecast management, early identification of resource shortages or surpluses, reduced time spent on planning, and decision support for staff development strategy planning."

ClickPlan pricing starts at $50,000. It will be available to beta users in November 2000 and is scheduled for general release in December 2000.

About ClickSoftware

Headquartered in Campbell, Calif., ClickSoftware is a provider of software products that optimize service operations and service marketplaces. ClickSoftware products can be used in both Internet and intranet environments. Thanks to their comprehensive set of APIs, ClickSoftware products can be easily integrated with almost any CRM, ERP or custom system. Leading CRM and ERP vendors such as Clarify/Nortel, i2, SAP, Siebel, and Vantive/PeopleSoft include ClickSoftware solutions as part of their product offerings.

ClickSoftware is the only provider of end-to-end service optimization solutions that effectively addresses all management levels, from strategic to tactical, for both short and long planning horizons. Other elements of the ClickSoftware Service Chain Optimization Suite include:

-- ClickSchedule for optimized scheduling of available resources,

-- ClickFix for remote diagnostics and troubleshooting,

-- ClickAnalyze for measuring business performance and resource planning, and

-- ClickMobile for wireless schedule dispatch to service personnel in the
field.

The company has offices and distributors throughout the United States, as well as in Canada, Germany, Israel, and the United Kingdom. ClickSoftware products are used by both B2B and B2C service organizations, including: Bell Atlantic, British Gas, Caterpillar, Compaq Computer Corporation, Crawfords, Crown Castle, EMEB, Enbridge Home Services, Gerber Technology, High Speed Access Corp. (HSA), ICL, Level 3 Communications, Swisscom, UPC, and Wards.

For more information about ClickSoftware, call 888/438-3308 or 408/377-6088 or visit www.clicksoftware.com.

Except for historical information contained herein, this press release contains express or implied forward-looking statements about ClickSoftware's products, markets, future operations, product performance, and ability to integrate with other software products. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: delays in or failure to develop future products, integrations, or enhancements and upgrades to existing products; uncertainties regarding future product performance and efficiencies developed therewith; and other risks set forth in ClickSoftware's filings with the Securities and Exchange Commission, specifically ClickSoftware's prospectus dated June 22, 2000 and 10Q filing. Investors and potential investors are directed to these filings for additional information.