ClickSoftware Announces First Integrated, Optimized Scheduling Solution for PDA-Equipped Mobile Field Service Personnel.

Business Editors/High-Tech Writers

CAMPBELL, Calif.--(BUSINESS WIRE)--Oct. 5, 2000

ClickMobile Enables Real-Time Monitoring of Field Activity and

Same-Day Optimization of Service Schedules Via Instant Notification

ClickSoftware Technologies Ltd. (Nasdaq:CKSW) today announced the release of ClickMobile, a key component in ClickSoftware's Service Chain Optimization Suite.

ClickMobile enables service representatives in the field to send and receive updated schedule information throughout the day. Through integration with ClickSoftware's ClickSchedule, the industry's leading scheduling optimization tool, ClickMobile enables automatic, real-time re-scheduling to ensure maximum efficiency and productivity.

"With ClickMobile, managers have the latest information about service call status and the activities and whereabouts of the field service personnel," said Moshe BenBassat, ClickSoftware's CEO and chairman. "This allows them to respond more effectively to unforeseen events, alter schedules, and redirect field staff throughout the day."

The introduction of ClickMobile is accompanied by the company's introduction of ClickPlan, the first intelligent capacity planning tool for the service industry.

While mobile scheduling has been available previously, ClickMobile is the first such tool to integrate with a proven scheduling optimization tool like ClickSchedule. With ClickMobile, field staff can be optimally redirected on the fly to increase efficiency and ensure that service level commitments are met. Unlike other, older solutions, ClickMobile is designed to take advantage of low-cost PDAs and two-way pagers that provide instant communication between the central office and the field service staff.

Initially ClickMobile will support PocketPC, Windows CE, and 2-way pagers. ClickMobile supports most major wireless networks, both circuit- and packet-switched, in the United States and in Europe.

ClickMobile delivers a number of benefits: reduced paperwork and phone calls, improved accuracy of communication, faster dispatching and status updates, real-time monitoring of field activity, same-day optimization, automatic rescheduling, and more.

ClickMobile complements the mobile offerings of ClickSoftware partners such as Clarify, Siebel, Vantive/PeopleSoft, ViryaNet, Orbital and others. "We designed ClickMobile to be used in conjunction with partners' products," explained Amit Bendov, vice president of Product Marketing for ClickSoftware. "Whereas the mobile offerings of these companies focus on the delivery of extensive customer information to the field sales force, ClickMobile focuses on real-time service call status updates from the field and the delivery of last-minute scheduling changes, which enable dynamic schedule optimization," he added.

ClickSoftware's Service Chain Optimization Suite contains a set of integrated tools that automate the entire service chain from initial forecasting and planning through scheduling and service completion. ClickMobile, which is part of this suite, is seamlessly integrated with ClickSchedule, which provides industry-leading schedule optimization.

Pricing for ClickMobile starts at $50,000. (General release is scheduled for December 2000.)

About ClickSoftware

Headquartered in Campbell, Calif., ClickSoftware is a provider of software products that optimize service operations and service marketplaces. ClickSoftware products can be used in both Internet and intranet environments. Thanks to their comprehensive set of APIs, ClickSoftware products can be easily integrated with almost any CRM, ERP or custom system. Leading CRM and ERP vendors such as Clarify/Nortel, i2, SAP, Siebel, and Vantive/PeopleSoft include ClickSoftware solutions as part of their product offerings.

In addition to ClickMobile and ClickSchedule, the ClickSoftware Service Chain Optimization Suite contains the following products:

-- ClickFix for remote diagnostics and troubleshooting

-- ClickAnalyze for measuring business performance and resource planning, and

-- ClickPlan for sophisticated service demand capacity planning.

ClickSoftware has offices and distributors throughout the United States, as well as in Canada, Germany, Israel, and the United Kingdom. ClickSoftware products are used by both B2B and B2C service organizations, including: Bell Atlantic, British Gas, Caterpillar, Compaq Computer Corporation, Crawfords, Crown Castle, EMEB, Enbridge Home Services, Gerber Technology, High Speed Access Corp. (HSA), ICL, Level 3 Communications, Swisscom, UPC, and Wards.

For more information about ClickSoftware, call 888/438-3308 or 408/377-6088 or visit www.clicksoftware.com.

Except for historical information contained herein, this press release contains express or implied forward-looking statements about ClickSoftware's products, markets, future products, hardware integrations, product performance, and ability to integrate with other software products. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: delays in or failure to develop future products, integrations, hardware integrations, or enhancements and upgrades to existing products; uncertainties regarding future product performance and efficiencies developed therewith; and other risks set forth in ClickSoftware's filings with the Securities and Exchange Commission, specifically ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q. Investors and potential investors are directed to these documents for additional information.