ClickSoftware Announces Contract Award From The United Illuminating Company For Optimized Scheduling Solution; ClickSchedule optimizes field force scheduling for UI.Business Editors/High-Tech Writers BURLINGTON, Mass.--(BUSINESS WIRE)--Dec. 17, 2002 ClickSoftware (Nasdaq:CKSWE), a leading provider of end-to-end service optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. solutions, today announced the licensing of its ClickSchedule software solution for The United Illuminating The United Illuminating Holdings Corporation (UI) is an electricity distributor for southern Connecticut. It currently serves roughly 320,000 customers in 17 municipalities in the Greater Bridgeport, New Haven, and Lower Naugatuck Valley regions. Company (UI), one of Connecticut's largest utilities. The Connecticut-based utility provides electricity and energy-related services to more than 318,000 customers in the Greater New Haven Greater New Haven is the metropolitan area whose extent includes those towns in the U.S. state of Connecticut that share an economic, social, political, and historical focus on the city of New Haven. It occupies the south-central portion of the state in a radius around New Haven. and Greater Bridgeport Greater Bridgeport is the metropolitan area centered on the city of Bridgeport in the U.S. state of Connecticut. The area is located in Southwestern Connecticut and consists of the city of Bridgeport and five other adjacent towns – Easton, Fairfield, Monroe, Stratford, and areas. ClickSchedule will be implemented as a fully integrated component of Axiom axiom, in mathematics and logic, general statement accepted without proof as the basis for logically deducing other statements (theorems). Examples of axioms used widely in mathematics are those related to equality (e.g. Corporation's Mobility Mobile Workforce Solution suite of products. ClickSchedule, a schedule optimization solution from ClickSoftware will provide a platform for dynamic scheduling, real-time crew optimization by dispatchers, street-level routing of service personnel and second-to-none emergency response capability for customers. "UI believes that exceptional customer service is the key to good business," said Norm Prevost, Project Manager for UI. "This new solution will enable us to use the latest technology to help make the most of our mobile resources. This will certainly differentiate UI in a market that is driven by quality customer service." "One way that utilities can distinguish their services from competing offers, is through optimal customer service," said Dr. Moshe BenBassat, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClickSoftware. "We are really pleased to be working with The United Illuminating Company in supporting their initiative to ensure the optimum in customer service," he added. About ClickSoftware ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization Suite includes strategic and tactical workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce , optimized service scheduling, intelligent problem resolution, wireless workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , and business analytics, connecting all organizational levels and all functions. The company is headquartered in Burlington, with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Europe, Asia Pacific and Africa. For more information about ClickSoftware, call 781/272-5903 or 888/438-3308 or visit www.clicksoftware.com. This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements. |
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