ClickSoftware, Inc. and i2 Ink OEM Agreement.

Business Editors/High-Tech Writers

DALLAS and CAMPBELL, Calif.--(BUSINESS WIRE)--Oct. 31, 2000

ClickSoftware Resource Optimization Solutions to be Integrated

With i2 TradeMatrix Service Solution(TM) As Well As

Its eServiceMatrix Online Marketplace

ClickSoftware Technologies Ltd. (Nasdaq:CKSW), a leading provider of software products for optimizing service operations, and i2 Technologies, Inc. (Nasdaq:ITWO), a leading provider of marketplace solutions, today announced a plan to integrate ClickSoftware's service scheduling technology into the i2 TradeMatrix Service Solution(TM). The integrated solution will be available through i2 and will be supported by i2's worldwide distribution and support networks.

The alliance will provide i2 customers with the ability to utilize ClickSoftware's industry-leading service scheduling solution, ClickSchedule, which will be integrated with the i2 TradeMatrix Service Solution. In addition, i2 plans to use ClickSoftware's ClickSchedule technology as the scheduling engine for i2's eServiceMatrix, a business-to-business and business-to-consumer marketplace solution for the management of service assets such as spare parts and service personnel.

ClickSchedule is designed to solve the challenge of simultaneously optimizing for customer responsiveness and resource utilization in a number of significant ways. Customers can reduce the amount of time it takes to order service by taking advantage of ClickSchedule's ability to allow customers to self-schedule service over the Internet. For those customers who prefer to schedule service calls by phone, ClickSchedule offers instant appointment quotes in call center environments.

Further, instead of vague appointment times like "morning" and "afternoon," ClickSchedule provides the capability to offer customers narrow appointment windows. ClickSchedule also improves utilization of the service force by intelligently scheduling the right person at the right time and by minimizing travel time from customer to customer. In short, ClickSchedule is designed to increase the number of customer calls successfully delivered every day, which in turn leads to increased service revenues, cost savings, and higher customer retention.

"Optimizing the deployment of human resources is a critical component of service planning and scheduling," said Pallab Chatterjee, i2 executive vice president. "We are working with several clients who are requesting advanced field service scheduling solutions such as those offered by ClickSoftware. ClickSoftware's proven leadership, deep knowledge of the service industry, and its products' ability to optimize the utilization of service resources in particular makes the company an ideal partner."

"We are excited about a partnership with a market leader like i2. Both companies share in common a mission to create value for their clients with intelligent business solutions that target all organizational levels," said ClickSoftware CEO and chairman, Moshe BenBassat. "Our joint solution not only will allow clients to take advantage of i2's excellent e-business solutions; it allows them to optimize the utilization of their human resources as well. We are confident that the customers of i2's clients will benefit from increased on-time service delivery, reduced repeat visits, and the ease and convenience of narrow appointment windows."

About ClickSoftware

Headquartered in Campbell, Calif., ClickSoftware is a leading provider of end-to-end service chain optimization solutions for service organizations. Its products optimize service operations by simultaneously increasing revenue, reducing operating costs, and increasing customer loyalty.

Used by customers in a wide array of industries, including telecommunications, utility, retail, high-tech, IT service, automotive, healthcare, and financial services, ClickSoftware's solutions cover strategic capacity planning, short term resource planning, problem resolution, daily scheduling, real time wireless monitoring and rescheduling, and continuous on-going business performance analysis.

A key success factor underlying ClickSoftware products is the ability to integrate seamlessly with the solutions of leading enterprise software vendors. ClickSoftware has marketing or reseller agreements with many of the leading application software vendors in the CRM, eCRM, and ERP world.

In addition to its Silicon Valley headquarters, ClickSoftware has offices and distributors throughout the United States, as well as in Canada, Germany, Israel, and the United Kingdom. ClickSoftware's products are used by both B2B and B2C service organizations, including: British Gas, Caterpillar, Compaq Computer Corporation, Crawfords, Crown Castle, EMEB, Enbridge Home Services, Gerber Technology, High Speed Access Corp. (HSA), ICL, Level 3 Communications, Swisscom, UPC, Verizon, and Wards.

For more information about ClickSoftware, call 408/377-6088 or 888/438-3308 or visit www.clicksoftware.com.

About i2

i2 is creating real value for its global e-business customers through its i2 TradeMatrix(TM) solutions, content and marketplace platform. i2 TradeMatrix allows businesses to create both private and public marketplaces, while improving the efficiencies of all participants. i2 provides a wide variety of collaborative e-business services for both the early stages and the next generation of e-business adoption, with each service supported by decision optimization, transaction management and content management solutions. Founded in 1988, i2's mission is to deliver $75 billion in value to its customers by 2005. i2 is headquartered in Dallas has more than 5,000 employees and maintains offices worldwide. Visit i2 at www.i2.com.

i2 Cautionary Language

This press release may contain forward-looking statements that involve risks and uncertainties, including the customer's ability to implement i2 solutions successfully or to achieve benefits attributable to i2 products. For a discussion of factors which could impact i2's financial results and cause actual results to differ materially from those in forward-looking statements, please refer to i2's recent filings with the SEC, particularly the Form 10-K filed March 22, 2000 and Form 10-Q filed August 14, 2000.

ClickSoftware Cautionary Language

Except for historical information contained herein, this press release contains express or implied forward-looking statements about ClickSoftware's products, markets, future operations, product performance, and ability to integrate with other software products. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: delays in or failure to develop future products, integrations, or enhancements and upgrades to existing products; uncertainties regarding future product performance and efficiencies developed therewith; and other risks set forth in ClickSoftware's filings with the Securities and Exchange Commission, specifically ClickSoftware's prospectus dated June 22, 2000. Investors and potential investors are directed to our prospectus for additional information.

Not to Editors: i2 and the i2 logo design are registered trademarks of i2 Technologies, Inc. i2 TradeMatrix, i2 TradeMatrix Service Solution, i2 TradeMatrix Service Asset Management and TradeMatrix are trademarks of i2 Technologies, Inc.