Click-n-Call adds a human touch to the Internet.BOULDER, Colo.--(BUSINESS WIRE)--Feb. 26, 1997--Click-n-Call Inc., a Colorado-based Internet communications company Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. , has entered the Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. field with a namesake product called Click-n-Call that utilizes Microsoft NetMeeting Microsoft NetMeeting is a VoIP and multi-point videoconferencing client included in many versions of Microsoft Windows (from Windows 95 OSR2 to Windows XP). It uses the H. conferencing software. Click-n-Call is a revolutionary free service for Internet users that allows them to click a button on a company's Web site and be connected to a customer service representative on a telephone. The Web user can speak to the representative through their multimedia computer without disconnecting from the Internet, bringing a human element to the Internet. Because the call is made using their Internet connection, customers can view Web pages while talking to Noun 1. talking to - a lengthy rebuke; "a good lecture was my father's idea of discipline"; "the teacher gave him a talking to" lecture, speech rebuke, reprehension, reprimand, reproof, reproval - an act or expression of criticism and censure; "he had to the representative. The agent can then guide the customer through the Web page answering questions, taking orders, or providing other services. "Click-n-Call fills that missing link between marketing on the Internet and customer service, by providing users the ability to talk to someone immediately," said Click-n-Call Inc. founder and president Terry Gold. Click-n-Call is compatible with Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. 95 and Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. , Internet phone software such as Microsoft NetMeeting and Intel Internet Video Phone, and Web browsers such as Microsoft Internet Explorer See Internet Explorer. and Netscape Navigator. To place a call, users just click on the Click-n-Call icon on a company's Web site; the call is routed over the Internet to the company's Click-n-Call server and sent to the company's telephone system. Companies that want to install a Click-n-Call button on their Web site will need a Click-n-Call telephony gateway at their call center. Click-n-Call supports the H.323 standard for Internet telephony. This eliminates the need for both the computer user and the call center to have the same proprietary software. "The possibilities of using Click-n-Call and Internet Telephony are endless given the tremendous growth of business on the Internet," said Gold. Click-n-Call Inc. was founded in 1996 as a spin-off from Gold Systems Inc., a communications software development company located in Boulder. Click-n-Call is the first product in a line of software-based communications products that will help businesses communicate more effectively with their customers. CONTACT: Click-n-Call Inc., Boulder Joelle Klein, 303/447-2837 http://www.click-n-call.com |
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