Click Commerce Inc.Click Commerce Inc., a provider of collaborative extranet solutions, has announced general availability of the 7.5 Business Suite. The new release integrates a wide range of activities that make it easier for businesses to leverage their partner relationships and improve presales, sales and after-sales service after-sales service n (BRIT) (COMM) (for car, washing machine etc) → servicio de asistencia pos-venta after-sales service n → service m . "Using 7.5, companies can create closer links with their partners, capture more orders and react more quickly to shifting partner needs and market demands," says Nancy Koenig, vice president, product operations. The Click Commerce Business Suite provides an end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. that reduces channel costs and helps customers empower their partners to function more efficiently and more profitably. Supported business processes include partner recruitment and profiling, lead distribution, market segmentation Market Segmentation A marketing term referring to the aggregating of prospective buyers into groups (segments) that have common needs and will respond similarly to a marketing action. , order management, warranty and returns, training and certification, channel forecasting and point-of-sale analysis, as well as marketing funds management. New to 7.5 are integrated ordering and after-market services processes, along with business process improvements, such as multi-threaded workflow and cycle-time reporting to help customers drive continuous improvements in their channel operations Release 7.5's new functionality includes: Order Management. New Quote-to-Order and Lead-to-Order functionality improve order capture and lead conversion rates and allow companies to close more business and extend their reach. The pricing flexibility and configurable approval, shipping and fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. options provide a complete distributed order management solution. Funds Management. Newly integrated with Promotions and Campaigns, the Funds Management application helps companies calculate overall campaign and partner-specific return on investment and account for payments made for marketing activities. Returns. With configurable business rules for approving and routing return requests based on product line and type or amount of return, Returns reduces the administrative effort and cycle time inherent in processing return requests. Tight integration with Warranty and Product Catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. means users can create return requests synchronized syn·chro·nize v. syn·chro·nized, syn·chro·niz·ing, syn·chro·niz·es v.intr. 1. To occur at the same time; be simultaneous. 2. To operate in unison. v.tr. 1. with order and invoice numbers, reducing manual touch points and processing times and eliminating incomplete or unresolved Not completed; not finished; not linked together. See resolve. returns. Warranty. Warranty enables companies to create multiple warranty programs online and tie them to specific product lines. In addition to automating the process of warranty registration and claims, automated Return Material Authorizations (RMA's) created during online claim submission provide bar-coded shipping documents for faster processing and accurate handling. Workflow Engine Workflow engine is a software application meant to manage and execute modeled business processes. It is a key component in workflow technology. It will typically make use of a database server. Enhancements. Enhancements put more functionality into the hands of business users. Multi-threaded workflow enhancements give companies greater flexibility in tailoring the solution to match their business processes, and the new, delegated administration Delegated administration describes the decentralization of role-based-access-control systems. Many enterprises use a centralized model of access control. For large organizations, this model scales poorly and IT teams become burdened with menial role-change requests. features ensure better management of tasks across complex business units and partner structures. Web: www.clickcommerce.com |
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