Clear Technologies Releases Web-Based Version of the Engage CRM Application.Business Editors/High-Tech Writers COPPELL, Texas--(BUSINESS WIRE)--Jan. 24, 2002 Clear Technologies, Inc., developers of Engage Customer Loyalty Software, today announced the availability of the web-based version of their popular customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) suite. The latest release offers a rich graphical experience in a simple to use browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used interface using Macromedia Flash. Additionally, the product leverages the infrastructure and security of Lotus Domino by Lotus Development Corp., to provide a flexible, secure method of storing and retrieving company data. "Migrating to a web-based architecture is the future of CRM applications," said Greg Colley, President of Clear Technologies. "Whether employees are in the office, on the road, or remote, they need to be able to securely access real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. customer-related information." The new release offers additional capabilities and numerous feature enhancements as well. For example, customizable portals, customer relationship analytics, and Web Touch, which allows transparent and automatic tracking as visitors navigate (1) "Surfing the Web." To move from page to page on the Web. (2) To move through the menu structure in a software application. a web site. About Clear Technologies: Clear Technologies, Inc., is a Premier IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Business Partner and a Lotus Premier Business Partner focused on delivering customer driven technology solutions for IBM's Middle Market eBusiness Customers. Clear Technologies developed Engage Customer Loyalty Software, a feature-rich, easy-to-use CRM offering for companies who want an integrated, collaborative, web-based solution to provide access to customer information. In addition to sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , Engage provides effective marketing automation and project-related service activity tracking. Clear Technologies is located in Coppell, Texas Coppell is a city in Dallas County, Texas, a suburb and bedroom community of the DFW Metroplex. The population was 35,958 at the 2000 census. A small area in the far northern portion of the city extends into neighboring Denton County. , and was founded in 1993. For additional information on Clear Technologies, Inc., or Engage, visit www.cleartechnologies.net and www.getengage.com. |
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