Clean Harbors Selects Onyx Software as Its Global CRM Standard.Business Editors/High-Tech Writers BELLEVUE, Wash.--(BUSINESS WIRE)--Nov. 19, 2002 Premier Provider of Hazardous Waste Hazardous waste Any solid, liquid, or gaseous waste materials that, if improperly managed or disposed of, may pose substantial hazards to human health and the environment. Every industrial country in the world has had problems with managing hazardous wastes. Services Will Expand Its Use of Onyx to Power Internal Communications  This article's grammar usage needs improvement. Please edit this article in accordance with Wikipedia's . and Enhance Customer Experience Onyx(R) Software Corp. (Nasdaq:ONXS), worldwide leader in successful CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , today announced that Clean Harbors, Inc. (Nasdaq:CLHB CLHB Cardiff Local Health Board (UK) ), the leading provider of hazardous waste services throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , has extended its use of Onyx Software's customer relationship management (CRM) solution. The deployment is scheduled to reach 1500 employees throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. , Canada and Mexico. Clean Harbors is North America's largest provider of hazardous waste services, with more than 38,000 customers, including a majority of Fortune 500 companies, thousands of private entities and numerous government agencies. The company recently tripled in size to more than 4,400 employees as a result of its acquisition of Safety-Kleen Corp.'s Chemical Services Division (CSD CSD Commission on Sustainable Development CSD Serbian Dinar (ISO currency code) CSD Christopher Street Day CSD Circuit Switched Data (Sprint) CSD Computer Science Department CSD Community School District ). "With the acquisition of CSD, our sales and service staff grew significantly. We needed a solid, dependable CRM solution that could be easily deployed to our new user base," said Michael Twohig, Vice President of Strategic Initiatives at Clean Harbors, Inc. "We are highly committed to customer success and strive to provide each customer with a smooth experience. Onyx Software's solution allows us to offer exactly that, which is why we confidently run our entire outfacing business on its technology." The Onyx Software system in use by Clean Harbors offers a single digital workspace for employees to access critical client data, along with relevant information from other business applications. Built entirely on Internet technologies including XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. , the solution is completely Web Services-based, integrates fully with other enterprise applications, and is designed with usability and cost-effectiveness in mind. The latest version includes support for Oracle database applications on various platforms. Clean Harbors is integrating the Onyx Employee Portal (OEP OEP Office of Emergency Preparedness (US Department of Health and Human Services) OEP Oxford Economic Papers OEP Optometric Extension Program OEP Operational Evolution Plan OEP Open Enrollment Period (US Medicare) ) with internal systems at the company, including a finance solution and the Waste Information Network -- an operational system created by Clean Harbors to handle all environmental safety, billing, regulatory, operations, field service and plant requirements. OEP is the single customer-facing solution used by all of Clean Harbors' sales and customer service employees. Onyx is used for day-to-day business activities such as monitoring sales activities in the pipeline, tracking all customer interactions across multiple channels, generating sales reports, managing marketing campaigns, viewing contract pricing and invoicing, placing orders and administering sales budgets. Clean Harbors is planning to implement follow on phases in the next year, which will include the additions of the Onyx Customer Portal (OCP (processor) OCP - Order Code Processor. ) and Onyx Partner Portal (OPP OPP Opposite OPP Opportunity/Opportunities OPP Office of Pesticide Programs OPP Ontario Provincial Police (Ontario, Canada) OPP Office of Polar Programs (National Science Foundation) ). OCP will provide Clean Harbors with a personalizable, Web-based product that will enhance its ability to directly market to, sell to and service customers and prospects quickly and easily across all channels, strengthening relationships and boosting profitability. OPP offers a powerful, Web-based Partner Relationship Management (PRM PRM Partner Relationship Management PRM Parameter PRM Bureau of Population, Refugees and Migration (US State Department) PRM Partidul Romania Mare (Romania Mare Party) PRM Professional Risk Manager ) solution that will empower Clean Harbors to effectively collaborate with partners, rapidly capture opportunities, streamline sales efficiency, and ultimately increase loyalty and mutual profitability. About Onyx Software Onyx Software Corp. (Nasdaq:ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Agile Software Corp., Credit Suisse, Delta Dental Plans Delta Dental Plan, n.pr an active member organization of the Delta Dental Plans Association (a not-for-profit organization), formed and guided by state dental societies to provide prepaid dental care to the public on a group basis. of California and Pennsylvania, Dreyfus Corp., Fluke Networks Inc., Ingenix Health Intelligence, The Regence Group, The Seattle Mariners and Suncorp. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/. About Clean Harbors, Inc. Clean Harbors, Inc. through its subsidiaries provides a wide range of environmental and waste management services to a diversified customer base including a majority of the Fortune 500 companies, thousands of smaller private entities and numerous governmental agencies. Within its international footprint, Clean Harbors has service and sales offices located in 40 states, Puerto Rico, Canada and Mexico, and operates 44 waste management facilities strategically located throughout North America. For more information, visit our Website at www.cleanharbors.com. Forward-Looking Statement forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-Q Form 10-Q See 10-Q. for the period ended September 30, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events. Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners. |
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