Class Makes Strategic Acquisition of CSR Software.VANCOUVER, British Columbia British Columbia, province (2001 pop. 3,907,738), 366,255 sq mi (948,600 sq km), including 6,976 sq mi (18,068 sq km) of water surface, W Canada. Geography -- Customer service request (CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. ) management software, coupled with Class' existing suite of products, allows local governments to increase customer satisfaction and lower costs Class Software Solutions Ltd., a leading provider of software for community agencies, today announced that its government business unit, Class Government Solutions, has acquired CARe, a customer service request (CSR) management software solution from Orion Technology Inc. The newly acquired customer service request software is a perfect complement to Class' current enterprise payment management and cashiering Cashiering (sometimes referred to a degradation ceremony, although that term may be used more generally in sociology) is a ritual dismissal of an individual from some position of responsibility for discipline. solution. Both solutions allow senior management within a municipality MUNICIPALITY. The body of officers, taken collectively, belonging to a city, who are appointed to manage its affairs and defend its interests. to better control human, material and capital resources through detailed reports and measurements. "Local governments are under tremendous pressure to provide superior customer service," said Ralph Turfus, the CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Class Software Solutions Ltd. "This CSR solution allows cities to do that, while effectively managing the workflow and resources behind the scenes." With Class' new CSR system, a municipality can receive simple FAQ-related information queries and complaints, as well as more complex work order requests. Other key features include the ability for citizens to track and monitor the status of work requests and for cities to integrate GIS (1) (Geographic Information System) An information system that deals with spatial information. Often called "mapping software," it links attributes and characteristics of an area to its geographic location. and back-end departmental sub systems. The Town of Markham, Ont., currently uses both Class and CARe. James Allen James Allen is the name of:
In nearby Oakville, Ont., the town is already using Class for enterprise-wide payment management and cashiering. It welcomes the addition of a customer service request solution to Class' suite of products. "Class has proven over and over that it provides high-quality software and support and has demonstrated its capabilities at an enterprise-wide level," said Gord LaLonde, Oakville's IT Director. Incorporating a CSR solution is an important step in Class' strategic growth plan as a business group and as a partner to local government agencies throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . "The combination of Class' enterprise payment and cashiering solution and the new customer service request solution will play pivotal roles in fulfilling our local government customers' organizational mandates," said Turfus. Cascadia Capital, a national investment bank specializing in a number of market sectors including information technology, assisted Class in the acquisition. ABOUT CLASS GOVERNMENT SOLUTIONS Class Government Solutions develops and markets high-quality technology solutions to local governments worldwide. Founded in 1976, Class is recognized as a major solutions provider for local governments. Class delivers organizational efficiencies and improved citizen service to more than 550 local municipalities. ABOUT ORION TECHNOLOGY INC. Orion Technology Inc. is a technology consulting and technology services integration company, focused on helping organizations integrate spatial technology into all facets of their business. Since its inception in 1998, Orion has been dedicated to creating leading edge IT and GIS solutions. ABOUT CASCADIA CAPITAL Cascadia Capital offers corporate finance, mergers & acquisitions, strategic advisory services advisory services advisory services provided to the public, in their capacity as owners and managers of animals, are an important part of veterinary science. They may be provided by government bureaux, by commercial companies who deal in pharmaceuticals or animals or animal , and capital market services to companies across North America. Cascadia Capital serves emerging growth and middle market companies, both public and private. |
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