Clarus Systems Takes Integrated Management and Testing Solutions to the Contact Center Through Strategic Partnership with IQ Services.IQ Services Reselling ClarusIPC([R]) and ClarusIPC([R]) Plus+ to its Contact Center Clients REDWOOD SHORES, Calif. & NASHVILLE, Tenn. -- Clarus Systems, Inc., a leading provider of integrated management and testing solutions for IP Communication deployments, upgrades and transformations, today announced a collaborative partnership with IQ Services, a leading service provider of comprehensive contact center testing and monitoring services The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. . Under this complementary reseller agreement, IQ Services will resell ClarusIPC([R]), and Clarus Systems will offer IQ Services' contact center testing and availability monitoring services. Both companies will collaborate to deliver their respective solutions to enhance end-to-end IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. lifecycle management within the contact center. "We are pleased to leverage our decade of contact center expertise in a mutually beneficial Adj. 1. mutually beneficial - mutually dependent interdependent, mutualist dependent - relying on or requiring a person or thing for support, supply, or what is needed; "dependent children"; "dependent on moisture" partnership with Clarus Systems," said Jim Jenkins, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of IQ Services. "We look forward to adding ClarusIPC to our strategic offerings which will give clients business-critical validation and certification before and after business solutions are deployed. Our collective goal is to ensure a positive end-user experience by demonstrating and documenting performance, resulting in confidence that business solutions are meeting their objectives." Clarus Systems recently announced the new ClarusIPC Plus+ which includes a Voice Monitor module to help users monitor voice quality, service availability, and security conditions through the use of a sophisticated rules and policy engine. The ClarusIPC management application is utilized by enterprises, systems integrators and managed service providers (MSPs) and enables organizations to reduce risk throughout the various phases of an IP Telephony deployment's life cycle. "Our partnership with IQ Services is a win-win on so many levels as it gives us entree into the contact center space by leveraging the expertise of a proven and trusted partner that can pave the way for our highly flexible and scalable ClarusIPC solutions within that environment," said Brendan F. Reidy, President and CEO of Clarus Systems. "We've identified numerous synergies with IQ Services as its call load, call path and routing capabilities complement our new Voice Monitor and extend its functionality to monitor heavy call loads without impacting voice quality." Through this partnership, IQ Services and Clarus Systems will develop additional services built on the strength of their combined capabilities. "We also share parallel philosophic methodologies to defining our end-user approach," added Reidy. "IQ Services targets its clients' end customers while Clarus Systems focuses on the employees of its customers." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Reidy, the partnership also reinforces Clarus Systems four pillars Four Pillars may refer to:
1. Automated Testing
2. Troubleshooting/Diagnostics
3. Business Intelligence/Reporting
4. Passive Monitoring through Voice Monitor
About Clarus Systems, Inc. Clarus Systems, Inc. (www.clarussystems.com) provides integrated management and testing solutions for IP Communication deployments, upgrades and transformations for Global 2000 enterprises, system integrators, and managed service providers. Privately held and based in Redwood City Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. , Calif., Clarus Systems is widely recognized for its award-winning application, ClarusIPC[R], which maximizes system availability and performance through automated, end-to-end testing, certification, reporting, troubleshooting, and operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. . With over 350,000 devices tested, Clarus Systems' solutions ensure ongoing, validated telephony environments that can serve as the foundation for unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. . The company attributes its success to its roster of elite customers in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , energy, and public sector market segments. About IQ Services IQ Services (www.iq-services.com) is a leader in performance testing Performance Testing covers a broad range of engineering or functional evaluations where a material, product, or system is not specified by detailed material or component specifications: Rather, emphasis is on the final measurable performance characteristics. , load testing Load testing is the process of creating demand on a system or device and measuring its response. In mechanical systems it refers to the testing of a system to certify it under the appropriate regulations (LOLER in the UK - Lifting Operations and Lifting Equipment , function testing and availability monitoring for contact center and e-commerce business solutions. Contact center managers turn to IQ Services when they need confidence that their contact centers and e-commerce solutions will withstand the stress of real-world use -- and will continue to perform as expected in a constantly evolving, dynamic production environment. Since 1996, the company has tested hundreds of contact centers, as well as voice and Web applications, for companies small and large, including many of the Fortune 500. Contact center managers rely on IQ Services for load testing, availability monitoring, and specialized testing and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . (c)2007 Clarus Systems, Inc. ClarusIPC[R] and the Clarus Systems logo are trademarks or registered trademarks of Clarus Systems, Inc. Other product or company names mentioned herein are the trademarks of their respective owners. |
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