Clarus Announces TotalCare Direct for 7x24 Online Customer Support.ATLANTA--(BUSINESS WIRE)--Sept. 24, 1998-- Clarus' customers can manage support incidents, download product updates and access self-help tools 7 days a week, 24 hours a day via the Internet Clarus raises the bar for customer service levels with TotalCare Direct, included as part of Clarus TotalCare customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services at no additional charge Clarus Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CLRS CLRS Center for Labor Research and Studies CLRS Central Launch and Recovery Section CLRS Claims Legal Research System ), formerly SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. Financials International, Inc. (NASDAQ:SQLF), announced today TotalCare Direct, an interactive online support tool that provides routine problem-solving information 7 days a week, 24 hours a day via the Internet. Clarus TotalCare Direct is provided free of charge with Clarus TotalCare, the company's comprehensive customer support program. TotalCare Direct is designed with an intuitive, easy-to-use interface to allow customers to view, add, or edit support incidents, download Clarus product updates, access an electronic "knowledge base" for routine problem-solving information and share important information with other Clarus customers. TotalCare Direct also can send customers immediate e-mail notification each time the status of a support incident is updated and provides web-based access to education schedules and course registration. Clarus TotalCare services provide customers a comprehensive support offering through a professionally-staffed customer support center. Services include production assistance and customer-defined issue prioritization. Clarus TotalCare also offers customers proactive customer liaisons to consistently manage the account, an upgrade coordinator to assist in planning and implementing upgrades and a development staff dedicated to maintaining production products. "My group is responsible for the central support of the seven First Data Corporation companies that have implemented Clarus applications," said Barbara Jones Barbara Pearl Jones (born 26 March, 1937 in Chicago) is an American athlete, who mainly competed in the 100 metres. She competed for the United States in the 1952 Summer Olympics held in Helsinki, Finland in the 4 x 100 metres where she won the gold medal with her team mates , business analyst of First Data Corporation. "Now with TotalCare Direct, we can research, log and monitor issues any time of the day. This type of support tool gives us a quick, efficient way to resolve our incidents. TotalCare Direct is a great example of how technology can be used to increase customer service levels." Sally Foster, Clarus' vice president of customer service, said, "Fast, effective customer support is a critical requirement for backoffice software. Clarus has aggressively invested in customer support by using the most technologically advanced online support tools available. TotalCare Direct transforms the traditional process of customer support and enables us to deliver customer support in a much more efficient and responsive manner. By leveraging Internet technology, Clarus will continue to be able to meet the response and resolution targets we've set for ourselves -- continuously raising the bar in customer service and making the most efficient use of our resources." To access TotalCare Direct, customers use a unique login Signing in and gaining access to a network server, Web server or other computer system. The process (the noun) is a "login" or "logon," while the act of doing it (the verb) is to "log in" or to "log on. and password provided by Clarus. Using their own web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , customers can then visit the company's web site at www.claruscorp.com and click on the TotalCare Direct icon to directly access support information. Clarus is a comprehensive solution that consists of financial, human resource and corporate service applications suites; Graphical Architects(R) modules; the Clarus Methodology; Clarus Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. for customer implementation; and Clarus TotalCare services for on-going customer support. The Clarus solution is targeted for mid- to large-sized companies that need robust administrative applications with minimal resource requirements The components of a system that are required by software or hardware. It refers to resources that have finite limits such as memory and disk. In a PC, it may also refer to the resources required to install a new peripheral device, namely IRQs, DMA channels, I/O addresses and memory for implementation, maintenance and upgrades. First Data Corporation (http://www.firstdatacorp.com) is one of the world's leading providers of transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. services -- credit, debit and pre-paid card processing; payment systems; electronic commerce and information-based services to both businesses and consumers. With an international employee base of more than 36,000, First Data delivers innovative solutions and quality service to a broad base of clients and consumers all needing to transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting business -- anytime, anywhere. Atlanta-based Clarus Corporation www.claruscorp.com (NASDAQ:CLRS, formerly SQL Financials International, Inc. (NASDAQ:SQLF) is a provider of Clarus, a comprehensive suite of world-class backoffice and corporate service applications designed specifically for mid- to large-sized companies. Clarus consists of financial, human resource and web-based corporate service applications suites. Founded in 1991, the company's applications create high lifetime value by delivering sophisticated functionality while substantially reducing the time required for implementation, maintenance and upgrades. Clarus serves such customers as First Data Corporation, Investment Technology Group, NOVA Information Systems Nova Information Systems is a major US processor of credit card transactions and a subsidary of Us Bancorp. NOVA and its european division euroConex boast an expanding global reach that delivers merchant processing in more than 30 countries and supports the payment needs of more , Inc., T. Rowe Price T. Rowe Price (NASDAQ: TROW) is an independent global investment management firm and mutual fund manager based in Baltimore, Maryland. It was founded in 1937 by Thomas Rowe Price, Jr.. T. Associates, Inc., Toronto Dominion Bank, The Container Store, HD Vest, Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run and Chartwell Re Holdings Corp. NOTE TO EDITORS: THIS PRESS RELEASE CONTAINS FORWARD-LOOKING STATEMENTS forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. WITHIN THE MEANING OF SECTION 27A OF THE SECURITIES ACT OF 1933 AND SECTION 21E OF THE EXCHANGE ACT. ACTUAL RESULTS COULD DIFFER MATERIALLY FROM THOSE PROJECTED IN THE FORWARD-LOOKING STATEMENTS AS A RESULT OF CERTAIN RISKS INCLUDING THAT THE BENEFITS EXPECTED BY THE COMPANY AS A RESULT OF THE TOTALCARE DIRECT SUPPORT OFFERING MAY NOT OCCUR. Graphical Architects is a registered trademark of Clarus Corporation. Clarus is a trademark of Clarus Corporation. Throughout this release, software and hardware products are mentioned by name. In most, if not all, cases, these product names are claimed as trademarks by the companies that manufacture the products. It is not our intention to claim these names or trademarks as our own. |
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