Clarke American Contact Center Facility to Close.SAN ANTONIO San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. -- Clarke American Checks, Inc. today announced plans to close its Charlotte, NC contact center facility. Clarke American opened the facility, which currently handles calls for financial institution partners and customers, in 1999 as part of the company's channel shift strategy. The facility currently employs approximately 230 associates. All calls will be re-routed to other facilities within the Clarke American contact center network. LaRhesa Pollock, Clarke American's Vice President of Corporate Communications, stated, "We have an excellent relocation program in place for associates who wish to seek opportunities within the company. For those not interested in relocating, a comprehensive outplacement out·place·ment n. The process of facilitating a terminated employee's search for a new job by provision of professional services, such as counseling, paid for by the former employer. program is provided to assist our associates in career transition." This closure reflects the company's decision to reallocate Verb 1. reallocate - allocate, distribute, or apportion anew; "Congressional seats are reapportioned on the basis of census data" reapportion allocate, apportion - distribute according to a plan or set apart for a special purpose; "I am allocating a loaf of calls to other Clarke American facilities to maximize efficiencies within their contact center network. About Clarke American Clarke American, a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Clarke American Corp. and M&F Worldwide Corp., is a leading provider of direct marketing services, contact center services, e-Commerce solutions and check and check-related products for more than 3,200 financial service companies throughout the U.S. Founded in 1874 in San Antonio, Texas “San Antonio” redirects here. For other uses, see San Antonio (disambiguation). San Antonio is the second most populous city in Texas, the third most populous metropolitan area in Texas, and is the seventh most populous city in the United States. As of the 2006 U.S. , the company works with its financial institution partners to provide innovative product and service solutions that will deepen customer relationships, maximize efficiencies, enhance security standards, and improve profitability. Clarke American was the 2001 recipient of the prestigious Malcolm Baldrige National Quality Award The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson, it was established by the Malcolm Baldrige National Quality in the manufacturing category, awarded by the U.S. Department of Commerce, which is the nation's highest Presidential honor for quality and organizational performance. For more information, visit www.clarkeamerican.com. |
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